I ordered a Samsung Odyssey+ VR headset from Toby deals. My order was initially listed as "Processing" for about a week. After contact with their support desk, the status changed to "Shipped" and from there everything went fine until the headset arrived. When I tried the headset, it became clear that it wasn't suitable for my needs (it didn't fit my head very well), so I followed the RMA return process. The first response I received flatly refused to honour their return policy, stating "Headphones, Earphones and Personal Care Products like Shavers are not covered under this policy due to health and hygiene issues." I replied explaining that a VR headset is none of those things, and I could not understand how their refund policy could be denied on that basis. The next reply I received stated that only items that were unused could be refunded, and that if the product was inspected and found to be used a refund would not be given. This is in direct contradiction with the refund process described on the website, which states very clearly that if an item has been used or accessories are missing, a restock fee of up to 50GBP may be applied. The support person from tobydeals made no mention of this, instead acting as if the refund could simply be refused if the item had been used. I am now left with no confidence at all that I can send the item all the way back to Hong Kong, and not simply have my refund refused (leaving me with no headset and no money, or an additional change to have it sent back to me). I am now planning to sell the headset second hand, where I'm sure it will find an owner that is happy with it, but at a financial loss to myself. All the positive reviews on here seem to be for orders that all went fine, and no doubt these exist, but be warned that the refund policy is not applied as described on the website. I personally don't feel I can "shop with confidence and peace of mind" as the website suggests, and will not be using this seller again.