Atrocious. Ordered a camera for my husband for Christmas, but it has never arrived. Tracking shows it was 'delivered through letterbox', but despite this being impossible (my letterbox is 3cm high!), they are refusing to do anything to help at all. I've lost over £300 and they will not discuss it with me or open a claim with the courier company (who have admitted they've lost the parcel and it couldn't have been delivered). All of my emails are being ignored and there is no phone number on their website. Don't bother, buy elsewhere, they cannot be trusted and will just ignore you when things go wrong.