I ordered a phone on 22nd January and then saw all these reviews and found out my wife also used them last year when her phone never arrived. She did get a paypal refund. However, I have my order now but it was a bit dicey. After an initial 'processing your order' email I heard nothing for 8 days. I then politely emailed on the 30th January to check up on the order. 2 days later (1st Feb) I received an email with apology, the order was delayed and will be dispatched withing 3 working days. An email then comes 3 days after that (4th Feb) saying it is ready to leave the warehouse and that I would get another email when it has been dispatched with a tracking number. 2 days after that (6th Feb) an email comes saying it has been picked up by the courier but no tracking details were given by the courier at this point. I emailed 6 days later (12th Feb) politely asking what the situation was as I had not heard anything nor got any tracking. On 13th Feb I received an email saying that my order had again been dispatched and this time had a tracking number with it. The tracking number was with Yodel and status was 'your parcel will be with us soon'. The parcel history in Yodel tracking said that this update was on 8th Feb but I only got the tracking number on the 13th. It was fully trackable from this point but no change to status until 16th Feb. Parcel arrived to me today (18th Feb). 4 stars because the phone is still a really good phone and nearly half the price if bought from the UK. The faffing about and time taken for this ordeal to be over was nearly 4 weeks so Toby deals loses a star. I don't know if I was lucky to get delivery but I was somehow quite confident I would get it eventually. Use them at your own risk? I was patient.