VERY POOR COSTUMER SERVICE!! They should make it very clear they're based in Hong Kong and not the UK. Had I known that, I wouldn't have used them... Purchased a Canon camera, and within 2 hours received an email stating the item had been dispatched. Their quickest communication throughout the whole process, and a clear lie to lock you in. I tried cancelling the order less than 20 hours after ordering, and was told it was not possible, as it had already been dispatched... Email stating said Dispatch only arrived 5(!) days after, and actual item delivered in the UK 6 days after that (11 days after order being placed). Yet they claim it had been dispatched less than 24 hours after the order being placed, with no possible way to cancel the order, or contact the courier to cancel the dispatch... Once the item was received, I immediately started a RMA (Return Merchandise Authorization) to return the item as soon as possible, and it took them 7 days (!!!) to "review" the case, and only then authorised the return. Posted the item back to Hong Kong the same day the RMA was "authorised". Post Office tells me posting items with Li-ion batteries (such as the camera they sold me!) is forbidden... proceed to lie to post office lady, otherwise couldn't even return the camera... at the cost of £22.20. 5 days later item is delivered to TobyDeals. They actually acknowledge receiving the item that same day, but need to inspect it (sealed item, wasn't even opened). 8 days (!!!) later, item is finally inspected, and they agree to refund (minus £20 admin fee). 38 days after the initial order (which should have been cancelled before even being posted), TobyDeals finally issued a refund. Completely unacceptable, and will never use again!