Back in 13/01/19, I have ordered Huawei P20 lite Dual Sim 4GB/64GB SIM FREE/ UNLOCKED - Black, from Tobydeals.co.uk. They arrived a few days later than what they promised but that's not an issue. After receiving the product, I have realised that it seems so slow and applications are crashing. This shouldn't happen to a brand new phone at all. So I have contacted them by email as there is no phone number (total scam). They told me to create a case (RMA Case Support - ****1025) and gave me a web link and said you also need to create a video and upload it in Dropbox and attached it to the case. I have done all of that and then they told me to return the item with all the accessories and I had to pay for postage. After a week later, they have received the product and confirmed it was faulty. (So this confirms they sent me a faulty product, total scam). After they have confirmed this, I have requested full refund including postal expenses I had to pay. But they advised that they're only able to refund the product amount and confirmed it will take 5 to 7 working days. It has been more than 10 working days now and still no refund. So I have contacted them again and they said you will receive your refund shortly and I am still waiting. Just wondering how much time is shortly for them. THIS IS A HONG KONG BASED COMPANY AND THEY SELL USED REFURBISHED PHONE AND ADVERTISE AS BRAND NEW. THERE WAS ANOTHER COMPANY LIKE THIS PREVIOUSLY CALLED SIMPLY ELECTRONICS WHICH WENT BUST. STAY AWAY FROM THESE SCAMMERS.