To call these people thieves would be an understatement. I purchased an over $700 Dyson V8 Vacuum cleaner. I paid extra for insurance. I’ve been attempting to get my money (or a replacement item) for almost 3 months now. Toll (the courier used by Toby Deals) lost my parcel. I received paperwork from Toll to say my item has been lost. Toby Deals have sent me an email to also say the item was lost, they have confirmed this with Toll. Since that email Toby Deals refuses to answer any email (over 5 weeks of correspondence now), including repeated demands for insurance emails so I can get a refund. I have supplied them with a police report as well as documentation from Toll showing the parcel as lost. I am now having to pursue them through consumer affairs. I have spent countless hours emailing and on the phone (to Toll). The insurance you buy from them is worthless as they’ll stop communicating with you when something goes wrong. You will lose your money. They will not give a damn.