Lost in transit – No refund. Only £10 I received in compensation. For anyone considering using this company please see the email my partner recived from Tobydeals after trying to order a smart watch which was not delivered. This is the second time we have ordered through Tobydeals - the first time I ordered a Xiaomi Mi9 SE phone - fortunately, I selected the delivery insurance option (only because aften logging back on after 24 hours of the item being in my basket it offered me a £5 discount which covered the insurance cost). This was delivered within their 3 week timeframe. My partner was not so lucky - as she did not take out the delivery insurance option when placing her order. See the delivery options Tobydeals lists: Standard Shipping Method £0.00 Basic Insured Method £10.00 - Immediate replacement when order is confirmed lost during transit Premium Insured Method £20.00 - Refund of full amount of the order (except the insurance fee) when order is confirmed lost during transit The reason for using Tobydeals and saving money has now been negated - so I will not be using them again. If anyone can advise how we might be able to make a claim for not receiving this item or has had a similar experience it would be gratefully received (it was not paid for on a credit card)? Dear Customer, Unfortunately, I send this message with unfortunate news. We received a message from the courier today that the investigation has been completed. The courier has informed us that the final outcome of their investigation is a lost package. They also let us know to offer compensation for the lost package. We will transfer the compensation of 10 GBP to your PayPal account. We sincerely apologize that this shipment did not produce the desired result. However, we would like to refer you to the conditions explained on our website: 1) When choosing "Standard Shipping Method", service during transition of good is solely the liability of courier companies. Courier companies only cover physical loss or damage of goods during transit subject to the maximum liability specified in the terms of conditions of their service https://www.tobydeals.co.uk/en_GB/shipping/