Totally incompetent company . Despite managing to give the impression they are based on the UK ( with name like Toby deals UK ) you assume that's the case . It isn't , and they aren't , in fact they are a Hong Kong based oufit. Once they have your money they just automate everything , there is no way to contact them other than by email, which never get a reply .Terrible communications between them and the customer, and that's if you manage to get a reply at all . My item arrived almost 4 weeks after I was at point of sale told it was being processed. After a week I was getting clearly automated programmed e mails telling me my item had been collected by the courier, or is at a sorting depot, or at a local depot for delivery . Two weeks after these ambiguous mails, with that were accompanied by a nonexistent tracking number.. I emailed them asking how my item can be at a local depot for delivery for over a week and not be in my possession. (No answer).. I let another 3 days go by, I was still getting nonsense daily mails saying my package is at a depot awaiting collection for delivery by the courier . So I sent a very strongly worded mail . Because by now I had strong suspicions that I was being scammed . A quick glance at several review sites was horrific reading . I asked why I was being ignored, where was my item, what bloody country was it in because it clearly hadn't been in the UK for 2 weeks, and that if my questions were not answered I would instruct my bank to begin proceedings to reclaim my money . 2 days go by again and still no reply from customer services . But then I had an email with a different tracking number, which I immediately put into a search site , and there it was , in Belgium . So ..2days later , and 4 weeks of stomach churning it was delivered . I opened up my parcel and all seemed well until I noticed it came without a manufacturers warranty . Which leaves me at the whim of Toby's warranty policy, it is heavily geared in their favour in the instance of a faulty product , and shipping costs back to Hong Kong are your financial responsibility , with no guarantee they will accept fault .
So what we have here is this .
A company trading with UK in its title , that is actually in Hong Kong which is utterly dishonest and misleading. They will never be able to ship in 3/4 working days as per their claims on the webpage.
Their tracking numbers do not exist until your package gets to Europe some weeks after payment is accepted. , So you will sweat your nuts off wondering if you have been conned for at least 3 weeks.
Utterly pointless customer services, they may as well not bother. In fact , they don't . So that's about the only thing reliable about them . You won't get a response .
When your item finally arrives, if it does at all .. there is every chance it has been refurbished, or is a demo model without a manufacturer warranty that's simply been repackaged. Leaving you extremely vulnerable if warranty issues arise..I suggest a detailed read of trust pilot reviews about this particular issue . It is not for the faint hearted .
All in all a terrible experience . I will never use them again , and neither will my friends and family . The copious amount of bad reviews should be enough to put people off, but they know we all like a bargain don't they, so they have an endless supply of people buying their stuff . Time they were bought to book though, and a governmental look into their business was carried out . They have been far too bulletproof for too long and many people have lost money ..