Order and paid for a Nokia 7.2 phone. Paid extra for priority shipping with insurance. Was not dispatched. Started sending emails to support about my order. After 6 emails and 18 days after payment,they responded and said item was out of stock. All this time they were advertising item still for sale. They said they were getting new stock in 2 days. Found out after another 7days phone ordered still was not dispatched. Then requested Cancellation of Order and a full refund. After sending 4 emails during the week requesting Cancellation and Full Refund, never received a response. Had to lodge a complaint with PayPal and after another couple of days getting no response for them, I requested a PayPal Resolution. It took only 6hrs for PayPal to tell me I am getting my full refund. Case closed. Maybe the times we live presently with COVID-19 causing disruption. Still they should respond to one's emails in a timely manner.