Shocking incompetence - beware and avoid Terrible service and unbelievably bad. Be warned. Signed up to this useless mob online on 6 Aug, got an email acknowledgement to say the transfer was under way but then silence and no further contact. Rang them on 13 Aug and guess what - no trace of my application! Against my better judgement I gave them details again over the phone and 6 emails would you believe received as an acknowledgement!! This was as before but then nothing again. Rang them on the 17 Aug and after a long wait they decided they didn't have my meter serial number so the application had not gone ahead but nobody had thought to tell me though! Just an excuse I feel and I guess the second application had gone into the same black hole as the previous one! I therefore told them to stuff this where the the sun doesn't shine. Also when speaking to them on the 13th I asked about smart meters and the guy said he was responsible for these but was very unsure about several things when I asked detailed questions so not exactly filled with confidence. In the meantime I have lost deals I could have had. I cannot believe how inefficient and useless this lot are. They have had my bank details twice as well - where have these gone? So bad it's almost unbelievable if it wasn't true. Would like to give no stars but can't!!