“Overcharged me £740+ months ago still haven't been paid back. Even with the 20% penalty charge per month I am adding they don't seem in a rush. So fed up I have asked them to get the Clyde police in to find my money.”
“TE took over my energy supplies without my knowledge. I have been trying to move back to BG where I’ve been a customer for over 10 years. I managed to get through to TE and they advised me they were going to raise a transfer back to my original provide and it would take 2-3 days. I’ve been waiting over a month and have been trying to call them and been on hold for hours. This company is utterly useless. I’m livid they were able to do this without my authority”
“This company are absolutely rubbish. Have a problem get 3 different answers. Really rude and do not have a value what they are doing . Would not recommend anyone using them . BELIEVE ME DON'T USE THOS COMPANY!”
“If o was an option, they’d get it each time🤬 I’m in touch with energy ombudsman regarding this s*** company!!
Have been waiting for response to my daily email/phone calls, since 11/10/2021. NO clear response re:-email...voicemail. They have a Facebook page...options to like or share...but surprisingly..no option to comment, I wonder why??!!!???🤣Do NOT touch this company!! Next Q, I’ve tried DAILY to communicate, with no joy!🤬”
“I have been trying to talk to someone from Together Energy for months now. No one ever answers and I’m on hold for up to 2 hours and finally just hang up. On the odd occasion I’m given the option of leaving my number so someone can ring me back but no one ever does. I have emailed them numerous times and always get the same auto generated response back saying someone will contact me within two days. Again that never happens. I was asked to send a picture of my meter which I have done and never received a reply about that either.
I’ve told them I have a defective meter as it keeps trying to switch to the night rate but just keeps flipping back and forth and the noise from it is unreal. If I boil the kettle or put the oven on the noise it makes is horrible. I don’t know how much this defective meter is costing me but I was told as of September 2021 my monthly d/d was changing from £132 to £233. This is ridiculously high and I’m worried about why it’s gone up that much.
All in all Together Energy is the worst utility company I’ve ever been with and I can’t wait to leave them as soon as possible. I don’t know what to do as I can’t reach anyone to get this sorted. They promised they could save me money after reviewing my bill from the company I was with, telling me based on that I would have a monthly d/d of £79, then it went to £132 pcm, and now it’s £233. As to customer service, there is NONE!!! I wish I could give negative star rating.
I am so fed up now I’m going to contact the ombudsman as I don’t know what else to do.”
“Just awful! I'm trying to get TE to check my parents Smart Meter as they're not receiving info from it, and bills are only based on estimates and physical meter readings. I've emailed and called them (45 min wait), and they're all very nice and helpful, but do nothing. They offer to send a new statement - nothing, they contact their engineers (SMS) internally via email because they are not answering, to remotely check the meter - nothing, they offer to call me back for updates (twice) - nothing. My parents haven't been contacted separately either. It's been dragging on for months now. Also, the balance of my parents account seems to be wildly in credit... They don't seem to know what they are doing. Couldn't recommend them less.”
“TE could not pay me to use their service
I received a phone call from a TE salesman on 14/08/2020 who sold me the TE Green Together Fixed July21 v4 tariff. With an estimated annual cost of £528.24 for my new one room loft conversion apartment at £44.02 per month.
All was well until July 2021 when I received an email from TE advising me that they were increasing my Direct Debit from £44.02 a month to £92.21 with 4 days notice.
I contacted TE that next day and they advised to me that my account was in arrears by almost £700 and I was to pay this back to them. I explained that this was not possible and someone should have contacted me back in September when the first payment that was taken immediately took my account into arrears, which would have allowed me to increase my payments. I had no text, letter, email or phone call to advise me this was the case, consequently, landing me with a bill of £1,322.81. Although, my initial estimation was £528.24 at the beginning of my contract.
Since this, together energy have been extremely dismissing of my anxieties of having such a large bill, have had absolutely no empathy and their communication has been outrageous.
As a result of this, I raised a complaint, their Terms and Conditions under Section 20 states that complaints will be dealt with on the same day, and escalations to their internal complaints team will be in touch in five working days. I waited 23 working days and received a phone call after calling TE to close my account and telling the adviser that I still had not received any contact from the Complaints Team.
They are a disgusting company who con people, they rail you in with promises, good prices and then exploit their customers with no communication, leaving their customers with large bills that can not be paid, rather than taking the time to email a customer and let them know of their situation.
This entire experience with TE has been exhausting, I have received no apology for the stress they have put me through over the past 3 months with their complete lack of customer support and total incompetence, resulting in no other option but to engage in the Ombudsman Services. I would stay clear of this ‘company’, if they can even call themselves a company. They are vile, untrustworthy and have no communication skills, consideration or understanding. DO NOT USE TOGETHER ENERGY AT ANY COST!”
“Shocking incompetence - beware and avoid
Terrible service and unbelievably bad. Be warned. Signed up to this useless mob online on 6 Aug, got an email acknowledgement to say the transfer was under way but then silence and no further contact. Rang them on 13 Aug and guess what - no trace of my application!
Against my better judgement I gave them details again over the phone and 6 emails would you believe received as an acknowledgement!! This was as before but then nothing again. Rang them on the 17 Aug and after a long wait they decided they didn't have my meter serial number so the application had not gone ahead but nobody had thought to tell me though! Just an excuse I feel and I guess the second application had gone into the same black hole as the previous one! I therefore told them to stuff this where the the sun doesn't shine.
Also when speaking to them on the 13th I asked about smart meters and the guy said he was responsible for these but was very unsure about several things when I asked detailed questions so not exactly filled with confidence.
In the meantime I have lost deals I could have had. I cannot believe how inefficient and useless this lot are. They have had my bank details twice as well - where have these gone? So bad it's almost unbelievable if it wasn't true. Would like to give no stars but can't!!”
“On a 2 year plan ending in Nov 2021. Mother, who I lived with was lumbered with them by energy helpline and ofgem. Supposed to be cheaper than previous supplier but when introduction paperwork arrived it was dearer. Mum dealt with bills by direct debit. Anyway June 2020 mum died of heart attack I informed together energy and asked to be sent direct debit form, have smart meter fitted and as I'm on minimum wage put me on cheapest tariff. Today one year 2 months on I am still waiting for all 3. Meter is in garage so I sent in meter readings. 7 months ago get letter that readings are on computer bill on its way. I have been writing complaints about my 3 requests to customer complaints, ceo, accounts dept and always the same man replied. Time passes no bill, then I get home on anniversary of mums death to find a massive estimated bill. Money is taken from account, I complain, send meter readings get a new person replying, and what happens, yesterday I get another huge estimated bill. My meter readings are on the left their estimated ones which for some reason they used on the right. Money taken out of account I expect and no refund, no apology I've given up on smart meter as its too late. Have sent in another complaint asking for my money back and a leaving date. My treatment has been awful. And the bill arriving on mum's death anniversary was deliberate and spiteful.”
“I am due a refund from this company from an overpayment on my bill through a final meter reading before switching providers. After 3 months I am still waiting for my refund, even after numerous pledges by the company to refund me within 10 working days. I am now considering lodging a CCJ against them. STAY AWAY FROM THIS SUPPLIER.”
“Billing portal hides bills, no email with new bill link so your kept in the dark. Came to the end and i found out i owed £200. Dismal. Edf or eon from now on.”
“The worst company I have ever had to deal with. They do not help. They do not refund when you are in credit. My late father had dementia and continued to pay over the odds by direct debit. The refunded one amount and then would not deal with me as I didn't have power of attorney. When he died they continued to write to him despite me sending them the death certificate. I have written to the CEO...his PA promised to get this all resolved....I'm still waiting. I belong to a support group for Together Energy customers, 150 of them have all been treated appallingly. Please do yourself a favour and don't use them”
“Not worth the squeeze- AVOID AT ALL COSTS !!!!
If I could I would rate this company Zero Stars...
Stay away from this company, biggest mistake I have ever made. I joined together energy TE believing I was helping the smaller firms but I was wrong this company is run by crooks and agents that are there to steal your money or have no clue in customer service.
Im not surprised at the score the company has received, TE is the worst company I have ever dealt with. Mid way through the winter periods, TE decided to increase my DD payments to cover the deficit- the thing is I was not in deficit I was already in credit and yet they increased my monthly payment to 250£ for the remainder of the term. When I called to discuss this they refused to change the dd payment referring to company policy. this is a shamble, if my account was in credit and my energy projection was within the credit balance why increase??
the year went on and it was time to renew, I asked for a final Bill as my new supplier was ready to take on a transfer. TE was non responsive, my account now was in a credit exceeding £500.00 to which I requested for a refund, the supervisor advised that this will only be made when my final bill is prepared, I am still waiting for a final bill.
I then approached the energy ombudsman, who agreed and held a decision in my favour, a demand was made to TE by the investigating officer to facilitate a final bill and refund any sum due- its been 4 months and yet no response.
I sent another email (as TE never answer their phones and when they do they do not do anything about the situation) again no response. I'm sick of these criminals.
I am now in the process of preparing a case for court and will get back my money.
if others have gone through what I have gone through, I urge you to email me on togetherenergy complaints @ gmail. com (ignore the spaces in the address).
I will build a case against TE and together we can take them out and get our money back.”
“Hi TE was SOLR for ex oneselect customers I am one of the lucky one's who did a quick switch!! Warrington council bought 50% October 2019 some trust pilot reviews are horrendous!!”
“Very disappointed that the Welcome Pack came to me AFTER the 14 day cooling off period in which time I did the maths and realised I should remain with my current supplier. The Company must be either seriously under resourced or purely ignorant as my email an d Recorded Delivery Letter sent WITHIN the cooling off period was not actioned until I phoned several times having to fight and fight and fight for my rights.”
“APPALLING COMPANY
6 months after leaving I am still waiting for final bill. they don't answer phone calls, emails or letters. customer service is non existent. totally useless company. they are holding up my current bills as their final reading was wring so I am still getting estimated readings from my new supplier - they can't get a reply from TE either
they shouldn't be in business”
