Not worth the squeeze- AVOID AT ALL COSTS !!!! If I could I would rate this company Zero Stars... Stay away from this company, biggest mistake I have ever made. I joined together energy TE believing I was helping the smaller firms but I was wrong this company is run by crooks and agents that are there to steal your money or have no clue in customer service. Im not surprised at the score the company has received, TE is the worst company I have ever dealt with. Mid way through the winter periods, TE decided to increase my DD payments to cover the deficit- the thing is I was not in deficit I was already in credit and yet they increased my monthly payment to 250£ for the remainder of the term. When I called to discuss this they refused to change the dd payment referring to company policy. this is a shamble, if my account was in credit and my energy projection was within the credit balance why increase?? the year went on and it was time to renew, I asked for a final Bill as my new supplier was ready to take on a transfer. TE was non responsive, my account now was in a credit exceeding £500.00 to which I requested for a refund, the supervisor advised that this will only be made when my final bill is prepared, I am still waiting for a final bill. I then approached the energy ombudsman, who agreed and held a decision in my favour, a demand was made to TE by the investigating officer to facilitate a final bill and refund any sum due- its been 4 months and yet no response. I sent another email (as TE never answer their phones and when they do they do not do anything about the situation) again no response. I'm sick of these criminals. I am now in the process of preparing a case for court and will get back my money. if others have gone through what I have gone through, I urge you to email me on togetherenergy complaints @ gmail. com (ignore the spaces in the address). I will build a case against TE and together we can take them out and get our money back.