Just awful! I'm trying to get TE to check my parents Smart Meter as they're not receiving info from it, and bills are only based on estimates and physical meter readings. I've emailed and called them (45 min wait), and they're all very nice and helpful, but do nothing. They offer to send a new statement - nothing, they contact their engineers (SMS) internally via email because they are not answering, to remotely check the meter - nothing, they offer to call me back for updates (twice) - nothing. My parents haven't been contacted separately either. It's been dragging on for months now. Also, the balance of my parents account seems to be wildly in credit... They don't seem to know what they are doing. Couldn't recommend them less.