I have been trying to talk to someone from Together Energy for months now. No one ever answers and I’m on hold for up to 2 hours and finally just hang up. On the odd occasion I’m given the option of leaving my number so someone can ring me back but no one ever does. I have emailed them numerous times and always get the same auto generated response back saying someone will contact me within two days. Again that never happens. I was asked to send a picture of my meter which I have done and never received a reply about that either. I’ve told them I have a defective meter as it keeps trying to switch to the night rate but just keeps flipping back and forth and the noise from it is unreal. If I boil the kettle or put the oven on the noise it makes is horrible. I don’t know how much this defective meter is costing me but I was told as of September 2021 my monthly d/d was changing from £132 to £233. This is ridiculously high and I’m worried about why it’s gone up that much. All in all Together Energy is the worst utility company I’ve ever been with and I can’t wait to leave them as soon as possible. I don’t know what to do as I can’t reach anyone to get this sorted. They promised they could save me money after reviewing my bill from the company I was with, telling me based on that I would have a monthly d/d of £79, then it went to £132 pcm, and now it’s £233. As to customer service, there is NONE!!! I wish I could give negative star rating. I am so fed up now I’m going to contact the ombudsman as I don’t know what else to do.