I took their Premium 12 Month Prepay Plan. It was ok for the first 10 boxes even if they did not honor the content all the time... But when Covid hit and japanPost stop working we were ask if we wanted to wait or pay a premium on each boxes (https://help.tokyotreat.com/hc/en-us/articles/360059099914--Important-Major-Shipping-Method-Updates-) I decided to wait and they told me they would get back to me. 2 month later, they tried to renew my subscription but fail (I have trust issues and for good reasons). Of course they have a loyalty program and since they could not renew my plan I lost my benefits but whatever. 14 month later, I contact them to get some news and I'm told nothing has changed; if I want my 32$ box, I need to fork 12.5$ of shipping per box. I asked them to refund the last 2 boxes but was denied. I've since switch to another more authentic Japanese snacks box and now I can compare and Tokyotreat was worse than I thought; the new box is better in quality, the shipping is free WITH tracking (optional and costly at Tokyotreat) and guess what... JapanPost works. Don't waste your time with TokyoTreat and have an unpleasant experience; there is so much better out there. Franckly all this is not worth my time but I'll post it around to warn people.