I purchased a six-month pre-paid plan that comes with free shipping. After I received the first box, COVID happens and the shipping method they used was affected. Back then I was told I have the option to skip some boxes until the free shipping can be resumed or pay an additional $10+ for each box for a new shipping method. Months later, they changed their policy and canceled the free shipping method and I am forced to pay $10+ for shipping for each box. And they refuse a refund. This is ridiculous.
3 years ago
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