A few years ago we were subscribers and were very satisfied with the packages. This year we made a subscription again and unfortunately, the level of subscription has dropped significantly. In the first half of the year, the boxes arrived late and the products were partly not fresh, the price is not reasonable to the real cost of the products. I was in Japan so I know the real prices and the difference. You Choose cheap snacks, and there are amazing and special snacks in Japan, it's obvious that you don't really try to bring the best. And the most annoying, two packages were missing snacks, I tried to find a simple way to reach customer service... while on other sites it is very easy and simple and accessible, here, I had to search a lot, the it is not easy and immediate to find the email or chat to talk to you.... When I already found and sent feedback about one of the boxes, no compensation was offered other than a request that I send a photo with the box and the snacks. Since it was a week later, the box was already in the trash. Therefore we did not receive compensation. I canceled the subsciption but it was ignored and i have to keep getting the boxes till the end of the year. Customer service is very important! And with you i had a very bad experianse. Both because of the difficulty of finding the way to contact with real person and also because of the response i got. I will no longer renew the subscription...