After ordering a 12 month subscription in March, I have received various and many extremely confusing emails about shipping and delays. They never refer to which box is delayed, returned, held, still being shipped etc. My first one shipped in March and It is now May and I have received no boxes. They try numerous times in emails to change your shipping options and upcharge you when the plan is free shipping. Today was the last straw with a random email they sent that had this hidden in the center of the email "We would like to hear your shipping preference by 5/6/2020 23:59 JST, and if we don’t hear from you by then, you will be automatically converted to our DHL Shipping Plan." They send TONS of emails, so if I had not read this email, I would have seen an $11 charge on my card in a week for upgraded shipping. I paid for a yearly free shipping plan, and wanted to set and forget. It is ridiculous I need to read every single email they send from top to bottom for the next year to make sure they don't randomly charge me when they deem necessary to switch my shipping. I understand a lot of issues are happening with the post due to covid so I can understand delays, but don't send me opt - out upcharges in emails I may not read, and refer to which boxes are actually affected and what is happening with them.