Worst customer service team, I ran Into a terrible box that had open food and was damaged. During these critical time of consumer health safety they refused a refund or reshipment. I stated I’d continue my business else where and the company didn’t cancel my subscription, charging me $45 additional $’s. I contacted their support again to request a stop shipment and refund and they denied me again for a refund. I was Forced to take it up with my bank for a refund. The snacks in the box are also so small in comparison to the price you pay, at a traditional Japanese grocery store these items might total $12 but they’re turning around and selling the same products for $35 without free shipping which runs at $10 per box.