I want to give them 4 stars for being a bit overpriced but full of great snacks and unique stuff I'd have to go to Japan to try. I don't even have an issue with the increased $11/mo I paid for Covid shipping because it's to be expected. Here's what happened: I accidentally charged a second subscription thinking I could renew my subscription early to get a promotional KitKat item. Stupid me, right? Thankfully their kind customer service rep was nice enough to offer a store credit refund that would sit there when my recurring payment comes up. Cool. Easy fix. I got two duplicate boxes because of my idiocy, but that's fine. They didn't give me store credit. They charged me when the recurring payment came up. Now, I was stuck with TWO YEARS of payments. Guess what the next customer service rep ('cause I closed the ticket, thinking it was solved) response was? If you read other negative reviews, you know: they refuse to refund my money. All they can offer is store credit. They claimed that I agreed to pay when I signed up under their terms and conditions. THAT'S NOT THE ISSUE. The issue is your shady company lied to me and never gave me store credit so you could charge me again! I'm about to do a chargeback on them but I'm giving them a last chance to fix the problem and refund my money. I doubt this shady business will do that. I highly suggest you don't bother with this company. The products are great, though expensive, but the customer service is shady at best. They also do lowbrow things like offer a prize entry for writing a 5 star review of them.