Emily
Total SCAM. I initially subscribed to the box because of the fun thought and because I was supposed to get a special mug with my box if I “subscribed now!” Yea, never got that “special mug”. Also, there is a SURPRISE shipping fee that was never stated on their website of $10-13 PER MONTH. I emailed them about this and basically they said “You can pay the shipping or not get your box until COVID-19 is over”. To make things even worse...I told them I didn’t want to start another subscription with them after my initial was finished AND THEY STILL CHARGED ME. Fighting back and forth with them they still refuse to give me my money back even tho I haven’t received any boxes and won’t prorate. This is a very dishonest way of doing business. They have terrible customer service. Customer service basically just says “too bad you already paid. We don’t give refunds.” The customer support page is a nightmare to find...and they really don’t care to help their customers and don’t care about customer satisfaction. The boxes themselves...mediocre. A lot of my snacks came popped or just had bags of crumbs. Some of the chocolates were stale too and tasted old. Do NOT order from this company. They are dishonest and this is a SCAM. Hoping this review can save other people from wasting their hard-earned money.
3 years ago
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TokyoTreat has a 4.6 average rating from 2,018 reviews

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