I got a pair of Fjallraven Vidda Pro Trousers at a sale price from Tom's Outdoors on the internet and they arrived within a few days, but I had ordered the wrong size - my mistake. My wife and I drove the two hours to Tumut on a pleasant Saturday morning to exchange the trousers. We had the most fantastic experience at the store thanks to Chris. Not only did I get a fitting pair of pants, we got a spur of the moment special price and genuinely friendly service. We would recommend this store without reservation to anyone looking for top quality outdoor clothing and related products.