tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,162 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

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“A great informative website. Always enjoy a visit to the store. Lots of quality products. Staff know their products well.”

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“Alway prompt service and delivery very happy with Toms Outdoors”

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“Great to engage in a knowledgeable talk around products and the suitability for what I need. Nice group of people too. Thank you. I’ll be back online or in person”

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“Excellent service. Package arrived very promptly. A great business in Tumut!”

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I'm glad you received your order promptly. Thanks for shopping with us, Sally!

“Great service prompt delivery”

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“I've always found Tom's to stock a discerning edit of the best outdoor products on the market. Certainly makes life easy knowing your are selecting from best of the best when needing outdoor clothing and equipment.”

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Thank you for the fantastic review, Dean! We're thrilled to hear that you appreciate our carefully curated selection of outdoor gear.

“Recently bought some fly fishing gear from Tom's. Great prices, great communication and quick shipping. Highly recommend!”

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“Couldn't be happier with the service from staff and the purchase of my new Ultra olympus 5 hiking boots. The staff have really good knowledge of the products they are selling to help you choose which one is best for you.”

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“I've made many online purchaes with Toms Outdoors for fly fishing gear, from flies, reels and fly line to my Patagonia waders which the friendly staff sized correctly for me over the phone which was greatly appreciated. The stock selection and prices are great and i never have trouble finding the things i'm after for my sport at Toms. Orders are always shipped out very fast and they've never made a mistake on my orders. Couldn't recommend a better store as your go to place to shop with confidence and to call for advice prior to purchasing something if you want friendly helpful advice.”

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“I enquired about sizes and the staff were very helpful and specifically ordered in what I needed and provided advice on the different styles, brands and the difference in years/season. I’m very happy with my purchase and the support offered.”

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Thank you for your wonderful review, Tom! With a name like that, this is the store for you! Enjoy the great outdoors my friend.

“I recently purchased a lightweightPatagonia Women's Houdini Jacket as a windproof layer to wear over a fleecy in the Snowy Mountain National Park and also for a trek in Nepal. It worked brilliantly and kept me toasty warm in breezy conditions without the bulk and weight of a traditional rain coat.”

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Thanks for the great review, Elizabeth. Nothing beats the Houdini when it comes to packability ... it's like magic. I hope you had a great time in Nepal!

“The friendly customer service keeps me coming back time and time again, it’s rare to come across a company that makes you feel like family.”

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At Tom's Outdoors, we're lucky to have such amazing customers like you, Blake! We are one big family here, brought together by the shared love of the great outdoors. Thanks for the great review, Blake. :)

“I always enjoy visiting Tom's Outdoors in person, and the online ordering system works really well too.”

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Thank you for your fantastic review, Lincoln! We aim to make every experience smooth and enjoyable for all our customers. See you soon!

“shopping with Toms a few times already! Always happy”

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Thank you for your lovely review, Chen! We're so happy to hear that you've enjoyed shopping with us.

“Always a good service. I got most of my moat significant gear from Toms including a fly rod, a packraft, packs and sleeping mat. Reliable advice, fast shipping and a great product selection.”

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Thank you for your wonderful feedback, Joana! We're thrilled to hear you had a great experience shopping with us. Our team is always here to provide some advice and help you find the best gear for your adventures.

“Always a Pleasure buying from Tom's Outdoors. Easy and fast shipping.”

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Thanks for the great review, Tim!

“Excellent service and Advice Very tidy and well laid out shop Regards Rob”

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Thanks for your kind words, Rob. We're glad you enjoy your time at Tom's. We appreciate your feedback and hope to see you again soon!

“Just the most outstanting people, and outstanding store - curated with love for high performance. The team are warm, their product knowledge is excellent, and if you're travelling in the area they have some great tips.”

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Thanks for leaving a great review, Alister. It’s always a pleasure to share our passion with like-minded individuals. We're the lucky ones to have such outstanding customers, looking forward to seeing you next time!

“Excellent customer service”

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Thanks for the review, Chloe. Looking forward to seeing you in-store soon!

“Great store, Greta product knowledge, friendly staff & always helpful!!”

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Thanks for the great review, Simon. Looking forward to seeing you instore again.

tomsoutdoors.com.au is rated 5.0 based on 1,162 reviews