tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,207 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,207 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

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English

“Tom's is the epitamy of customer service, my purchase was made via a phone call where the product knowledge, courtesy and understanding of my needs made the shopping experience memorable.”

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“Bought some more snow peak tent pegs to supplement our existing supply. Familiar and quality product. The service from Tom's was excellent - great communication and prompt, well packaged delivery. Would use again and recommend to others.”

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“The item arrived as expected and even came with a lovely handwritten note with my purchase. It immediately prompted me to learn a little about where they come from and what other items they have in stock that I might be interested in buying. Kudos to making the shopping experience personal.”

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“I’ve spent the last couple of months fishing the Boundary 100 on the small rivers in NE VIC for cod (not on fly) as an upgrade to the kayak. Overall the raft has been great, I still use my kayak to drag upstream into the tight water but the raft has been great for the drift. Being a bigger vessel you need to pick your line in the fast water as it doesn’t have the same manoeuvrability as the kayak, and it can be tricky to get into tight spots to retrieve snagged lures. The frame and oars are great and you can really put a lot of force through them without any flex. The raft has a shallow draft which is good for the small water and has stood up to some rough country being dragged over rocks and through the more sketchy rapids. Being able to stand and fish in place is probably the biggest benefit, and the slight one handed positioning adjustments with the oars mid pool can be handy. I anticipated using kick fins but this is probably more suitable for the still water without so much flow or portage. Some initial setup measurements would help, NRS have a YouTube video on the setup that gives you some idea. The rear storage when loaded up can get heavy in the rear which wants to face downstream in the faster water, I recommend pushing the seat a bit further forward on the rail and loading your heavy gear closer to the middle where possible to balance the raft a bit. Overall really happy with it and keen to get on to the larger water. Unfortunately went on sale after purchase”

tomsoutdoors.com.au 5 star review on 24th January 2026

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“I bought the titanium saucepan set for my daughter for Christmas. Your service and delivery were great. My daughter has just completed the week long South West Wilderness hike in Tasmania and said the sausepans were excellent.”

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“Quality all round, from the products to the service”

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“Great product, great brand. Everything else was fine and the shipping fast”

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“Consistently excellent service and advice from Tom’s Outdoors.”

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“Have been a long term Tom’s customer. Great service, excellent range of products and fast shipping. It’s always worth shopping in Tom’s sales!”

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“Excellent service from when first walked into the store. Very happy the fly rod purchase 👍”

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“Easy site to use, prompt shipping! Great product selection”

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“Helpfull and knowledgeable shop here when ever i can”

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“Once again, excellent service and quality product. Thank you,”

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“Tom's Outdoors.....only sell quality gear. I purchased the Osprey Eja 58 pack for my wife. She loves it. Light weight, versatile, adjustable, very comfotable harness system. 10 out of 10”

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“Bought my Petzl headlamp online from Tom's outdoors...was the cheapest, even against those behemoths BCF or Anaconda. Great to buy from a small operator, communication A+.”

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“Top notch gear”

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“Always get the good gear at Tom's. Nothing to brag about, just quality gear and good advice. Simple. With thanks Tom C”

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“A great shop all round. I really enjoy the opportunity to pay the shop a visit”

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“The sleeping mat wanted was hard to find in Aus. Tomsoutdoors confirmed they had the mat, the price was reasonable and delivery was punctual.”

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“Tom's have a great range including gear that you don't find in other places and at good prices. In this world of homogenous outdoor stockists it's a breath of fresh air to find a place such as Tom's. Stay different Tom's.”

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tomsoutdoors.com.au is rated 5.0 based on 1,207 reviews