tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,177 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,177 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

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English

“Just purchased the Alpacka Mage As an experienced but older whitewater paddler(71) I found my recent trip down the Mitta at 1.6 on the Hinamungi gauge to be fantastic. The boat arrived quickly and this was my third paddle in it. It's the ease of getting to the water, and low risk of delay to the group if my roll fails.(Again) I ordered a double for the caravan, at my wife's suggestion. So much easier than getting things off the roof of the car. This is the place for good advice and good service”

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“Was seeking a smaller waterproof backpack. Tom's had a good selection and hassle-free, quick delivery after selection, with excellent communication.”

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“Recently was the hunt for some new luggage and had my eye on a large Patagonia wheeled duffel. Toms was my first choice and made it super easy as usual. Had the bag in stock, allowed me to redeem some loyalty points, saved some cash and made the pickup process super quick and efficient. The best outdoor store in NSW by a long way.”

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“Tom's Outdoors has been great to deal with over the years really well run online store, great prices and really good service by the team there, highly recommend them”

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“Great experience. The product I wanted at a good price, and I had it within a day or two. Highly recommended.”

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“Great helpful staff . Great advice advise and good for a chat . Well done 👍”

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“Very happy with my winter sleeping bag purchase. Great quality from Tom's.”

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“I have been using Tom's for years to buy equipment, I can honestly say they are the best outdoors company I have ever used, not only do they deliver quickly, but they have hands down the best range of good gear available. I will continue to reccoment Tom's and keep buying from them for years to come. ( P.s I love the handwritten thank you notes )”

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“Online or in-store these folks really know what they're doing. They only sell quality products, and staff actually go outdoors!”

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“My order arrived within two days carefully packed in eco friendly packaging. Thank You”

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“I sent a quick email looking for some advice, and the competent, and friendly response led to me making a purchase at Tom's. Packaging and delivery were top notch. Their youtube channel is also a terrific resource for outdoors people and the fly fishing crew!”

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“Order arrived in Sydney very quickly. Great service, you can tell they really care.”

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“Fast shipping quality products and easy to deal with Cheers”

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“Great pack! It’s comfortable and fits securely. Heaps of storage and durable construction, making it a great pack for day trips or thru hiking. Chris spent the time with me, trying all the brands and various sizes on to get it just right.”

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“Quality selection of products. Great communication with customers, fast handling and postage always packed with care. Highly recommended shopping with Toms Outdoors.”

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“A great informative website. Always enjoy a visit to the store. Lots of quality products. Staff know their products well.”

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“Alway prompt service and delivery very happy with Toms Outdoors”

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“Great to engage in a knowledgeable talk around products and the suitability for what I need. Nice group of people too. Thank you. I’ll be back online or in person”

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“Excellent service. Package arrived very promptly. A great business in Tumut!”

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I'm glad you received your order promptly. Thanks for shopping with us, Sally!

“Great service prompt delivery”

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tomsoutdoors.com.au is rated 5.0 based on 1,177 reviews