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tomsoutdoors.com.au Reviews

5.0 Rating 990 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

Company Reviews

Product Reviews

5.0

Based on 990 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th April 2024

tomsoutdoors.com.au 5 star review on 4th April 2024

tomsoutdoors.com.au 5 star review on 31st March 2024

tomsoutdoors.com.au 5 star review on 17th March 2024

tomsoutdoors.com.au 5 star review on 12th March 2024

tomsoutdoors.com.au 5 star review on 21st January 2024

tomsoutdoors.com.au 5 star review on 25th November 2023

47

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently purchased two Sea to Summit sleeping bags from Toms for a great price. The bags are extremely comfortable and were deilvered very fast. We want to compliment Toms for their exceptional and friendly service. We will be back to purchase more items from them and recommend them to others. Thank you Tomsoutdoors!”

“Always prefer to buy our treking gear from Tom's Outdoors when we can. Pretty simple realy, they know their products, they know what works and what doesnt and thats cause they are all out there doing stuff in the mountains. A small Aussie company that appreciates that not everyone is happy with the cheapest gear that comes out of China. Always happy to get advice from the staff at Toms Outdoors, legends. Cheers Tom”

“Jimmy and I had a memorable and marvellous time with Mickey on the Tumut recently. Not having a photograph, this one is the best we can come up with. Having far less grey hair and whiskers than us, the 'crew' here are definitely more photogenic than the two of us.”

tomsoutdoors.com.au 5 star review on 20th April 2024

So glad to hear you had a great day out Ray! We hope to see you again next season!

“Awesome store with a great range of products, freindly and helpful staff! Can you open a shop in Newcastle..... :)”

Thanks for your lovely words Christian! We'll add a shop in Newcastle to the to-do list ;)

“I bought Leke walking poles from this store. Best price and fast service. Good to support small businesses when they make it easy and competitive.”

Thank you for your kind words and support Loo!

“Purchased a snowpeak Octa Tarp. Item was delievered promptly with a nice personal note from T/O's. Product is exceptional, easy to set up, easy to adjust to keep the wind out, and we could keep a cozy/small fire under the tarp due to the flame retardent inner layer. Great product, great company to deal with!”

Great to hear Shayne! Thank you for leaving a review, we appreciate your support!

“Great advice and service, really happy with the quality of the gear too”

tomsoutdoors.com.au 5 star review on 4th April 2024

Cheers Mark! We appreciate your support :)

“Tom's supply top quality tackle and clothing for the Alpine fly fisher. First bought a Loop 5wt Evotec there at a very good price. It lasted for years and caught many fish up to 12lb, before I broke the tip! Tom's found me a replacement Loop, again at an outstanding price, and I expect it will do equal service. It is even nicer to cast than the old rod. They are my go-to supplier for quality gear. Fast, courteous, efficient service.”

tomsoutdoors.com.au 5 star review on 31st March 2024

Thank you so much for your kind words Julian, we appreciate your support! P.s. that's an epic fish!

“I was so happy with the order, customer service and postage time. Can definitely recommend Tom’s Outdoors”

Thanks David!

“The usual excellent service from Tom’s. The website is easy to navigate, purchasing is straightforward with plenty of options and shipping is quick! Cannot fault the team. Would love to visit the store!”

Thank you for your kind words Max! Hope to see you in store one day soon :)

“Very happy with the range of products and service I received”

Thanks Chloe!

“Very helpful staff and good range of stock.”

Cheers Scott!

“Great service love my fire pit grill”

Thanks Kate!

“Fast shipping and great quality, would highly recommend!”

Cheers Jack!

“Great range of snow peak products. Happy with what I got from Tom’s outdoor!”

tomsoutdoors.com.au 5 star review on 17th March 2024

It makes us happy that you're happy Jian!

“They only sell the best gear, and they know the gear they sell. For the big items, and the stuff you can’t have fail out bush, I don’t shop anywhere else.”

Thank you for your kind words Doug! We appreciate your support :)

“Tom’s Outdoors was outstanding on setting me up with a packraft and the gear to go with it. They are very knowledgeable and now can get into places for fishing that without a packraft I would find it very difficult by other means. My go to store for outdoor equipment.”

tomsoutdoors.com.au 5 star review on 12th March 2024

This makes us so happy to hear Craig! We appreciate your support :)

“Very impressed with staff knowledge and courtesy. The prices were good. Very satisfied.”

Thank you for your kind words Vladimir!

“Regular customer for a range of hiking and fishing equipment including the fishing guide services. Every single time they have been professional and knowledgeable about all things outdoors. Their customer service is fantastic and always willing to provide some tips and tricks!”

Thank you for your kind words Max, your support is very much appreciated! :)

“I was after some specific leaders and the team at Tom's ordred them in, rang me when they placed the order, rang me to let me know they arrived and send them to me in time for my trip away. Love the customer service at Tom's/”

So glad we could help Stephen!

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tomsoutdoors.com.au is rated 5.0 based on 990 reviews