tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,138 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for a 'different' present for my wife and, as she enjoys walking around our 'undulating' property, I decided on a pair of 'hiking sticks'. Tom's Outdoors staff were helpful and knowledgle regarding the item options. The range was good and the items I selected were well priced and my wife was pleased with the present.”

Helpful Report

“Smooth Shopping Experience and Fast Shipping! I had a great experience shopping on this outdoor gear website. The entire process was smooth and easy—from browsing to checkout. The website is well-designed, with clear product descriptions and helpful images that made it easy to find what I needed. What really impressed me was the fast shipping. My order arrived much quicker than expected and was packaged carefully. Everything was in perfect condition and ready for my next adventure. Highly recommend this site for anyone looking for quality outdoor gear and reliable service. I’ll definitely be shopping here again!”

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“Quality product and great service”

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“Friendly professional service. Staff knows their products and are committed to meeting your needs. Absolutely perfect.”

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“Great to do business with fast and friendly customer service”

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“Best outdoor store by far”

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“currently preparing to do the AAWT and Tom's Outdoors has help greatly with individual advice on equipment required and also the information videos on the web site. Orders are completed quickly and accurately. You makes the process much smoother and easier.”

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“Great range of camping/outdoor gear as always. Super responsive by phone or email, and the staff really know their products and have great advice. Thanks again”

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“Expert service, they know their stuff and are happy to give advice.”

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“Probably the only place in Asutralia that considers the requirements and needs of a trout/spey angler.”

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“Tom's Outdoors is just the friendliest and cleanest shop you'll ever enter. The staff are all super knowledgebale and walk the talk. You cannot go wrong with this group of retail enthusiasts.”

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“I got the pack I wanted for a good price and it was delivered in the expected timeframe.”

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“I bought a 55lit hiking pack and the staff were very knowledgeable and helpful, filling the pack and adjusting the harness to ensure a snug fit. Great variety of goods, prompt shipping with exceptional customer service. Well done guys!”

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“Couldn’t be happier with this item. Excellent quality at a very good price. Was so happy I went back and bought another one!”

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“I have always found the technical knowledge of the staff to be very good. This is followed up with extremly good customer service.”

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“Quick delivery to NZ, well packaged. Thank you!”

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“We were warmly greeted by the in-house sales assistant, her professional direction and advice ensured we left with the right garment that was fit for purpose. If left to our own decision making, we would not have purchased the right quality of garment. We left the shop knowing we got excellent value for money, the cost was more than fair, we could not be happier”

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“Prompt response & delivery upon selecting the best items online. Am away looking after grandson at present & yet to give items bought a decent work out. Had a bit of a go & found the gear very promising indeed.”

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“Great service as always from Chris and the team and a high quality bit of gear as you’d expect from Patagonia.”

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“Great service and quick delivery 🚚”

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tomsoutdoors.com.au is rated 5.0 based on 1,138 reviews