tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,005 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,005 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 13th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this for my wife. It had an excellent level of warmth, packed small and worked as quilt when camping as advertised.”

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Thank you for leaving a review!

“Excellent service.”

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Cheers Roderick!

“Excellent after sales service.”

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Cheers David!

“One off purchase online as they stocked exactly what I was looking for. However delivery to WA was super slow and I unfortunately didn’t have the item in time for the kids to give for Father’s Day. I would recommend calling the store direct and requesting express postage if poss if you need something delivered interstate. Item itself, once it arrived, was as expected.”

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“Got to know Tom's Oudoors via YouTube videos which were beautiful. Dropped into the shop on my way to a trip to check it out. Flies were gorgeous (and worked), range and service were first rate. A great experience. Thanks Chris, Rob”

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Thanks for your kind words, Rob!

“Pleasing to have the Snowpeak products turn up in a reasonable timeframe. Also happy that your stocking their products. They can be a bit more expensive than other brands, but I'm yet to be disappointed.”

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Great to hear your order arrived quickly! Thanks so much for taking the time to leave a review :)

“I live near Camden, Sydney and yet you are the place I go to buy my outdoor equipment. Why do you think this is?”

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Hopefully it's because of our good service?! Thanks Ross!

“Competitive price and great product”

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Thanks for your support!

“Love Toms, Love Patagonia. Nice to get them on special.”

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Thanks so much, David! We love Patagonia too!

“Purchased a Patagonia down jacket but had an issue with it once arrived. Chris was happy to exchange it no questions asked! Fast and friendly service!”

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Thanks for your review, James!

“Very accommodating customer service. Nice people. A bit Pricey as it’s good quality but great to support an Aussie business.”

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Hey Paul, Thanks for taking the time to leave us a review, we appreciate your support!

“I really like the fact that if I purchase anything from Toms it is "A" grade quality. Saves me the time, as sometimes I do, of conducting a thesis on gear purchase.”

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“Very happy with the service. Very quick delivery time.”

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“Very happy with service and delivery time. Would just have liked info on care of leather boots.”

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“Great store in a great location. Quality products.”

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“thanks fast delivery and we like the product too”

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“My last trip to NZ I sprained my ankle while waking over mossy wet rocks. The injury was slight, however I realised that a sturdy boot that prevents any injury is essential to a great fishing trip. After some investigations I came across the PATAGONIA SALT WADDING BOOTS, The wading boots are very comfortable, put together in the old fashion manner with durable replaceable materials that are durable stitched throughout and not glued. The studs can be removed and the rubber sole is a must in NZ as felt is prohibited. I’m looking forward to a long and supportive use from the pair.”

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“quick delivery”

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“fast and efficient. love the jacket”

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“The service I've received from Tom's Outdoors to date is great. They have a large range of items that aren't always available on the Australian market at other outlets. Good pricing, prompt shipping including a good returns policy really complete the overall package in my mind.”

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tomsoutdoors.com.au is rated 5.0 based on 1,005 reviews