tomsoutdoors.com.au Reviews

5.0 Rating 1,012 Reviews
100 %
of reviewers recommend tomsoutdoors.com.au
5.0
Based on 1,012 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read tomsoutdoors.com.au Reviews
first trip to Tumut recently and visit to Toms, service was great in a refreshingly laid out retail environment
Helpful Report
I think I was first customer of the day. Staying at the local caravan park had me ready to go as the store opened at 9. I was after Fjallraven pants and, not wanting to shell out big money online, trying before buying was important. After conversing with Chris about my options I tried the Vida Pro. Bingo. Great fit and the first pair tried were it. Thanks Chris for your help and subsequent conversation. I’ll be back.
Helpful Report
I like your store, but why does the coupon have such a short expiry date? The feedback a customer provides can be invaluable. Also, I think most responsible lovers of the outdoors wouldn't be buying new gear every 60 days. So first point of feedback is to reconsider what feedback from your customers is worth and reward them without imposing such unnecessarily tight timelines on them.
Helpful Report
tomsoutdoors.com.au is rated 5.0 based on 1,012 reviews