tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,171 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,171 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The friendly customer service keeps me coming back time and time again, it’s rare to come across a company that makes you feel like family.”

Helpful Report

At Tom's Outdoors, we're lucky to have such amazing customers like you, Blake! We are one big family here, brought together by the shared love of the great outdoors. Thanks for the great review, Blake. :)

“I always enjoy visiting Tom's Outdoors in person, and the online ordering system works really well too.”

Helpful Report

Thank you for your fantastic review, Lincoln! We aim to make every experience smooth and enjoyable for all our customers. See you soon!

“shopping with Toms a few times already! Always happy”

Helpful Report

Thank you for your lovely review, Chen! We're so happy to hear that you've enjoyed shopping with us.

“Always a good service. I got most of my moat significant gear from Toms including a fly rod, a packraft, packs and sleeping mat. Reliable advice, fast shipping and a great product selection.”

Helpful Report

Thank you for your wonderful feedback, Joana! We're thrilled to hear you had a great experience shopping with us. Our team is always here to provide some advice and help you find the best gear for your adventures.

“Always a Pleasure buying from Tom's Outdoors. Easy and fast shipping.”

Helpful Report

Thanks for the great review, Tim!

“Excellent service and Advice Very tidy and well laid out shop Regards Rob”

Helpful Report

Thanks for your kind words, Rob. We're glad you enjoy your time at Tom's. We appreciate your feedback and hope to see you again soon!

“Just the most outstanting people, and outstanding store - curated with love for high performance. The team are warm, their product knowledge is excellent, and if you're travelling in the area they have some great tips.”

Helpful Report

Thanks for leaving a great review, Alister. It’s always a pleasure to share our passion with like-minded individuals. We're the lucky ones to have such outstanding customers, looking forward to seeing you next time!

“Excellent customer service”

Helpful Report

Thanks for the review, Chloe. Looking forward to seeing you in-store soon!

“Great store, Greta product knowledge, friendly staff & always helpful!!”

Helpful Report

Thanks for the great review, Simon. Looking forward to seeing you instore again.

“Comfy, very light and cheaper than the sea to summit. I like this one better as I have previously owned the sea to summit version.”

Helpful Report

Thanks for the awesome review, Simon! We appreciate your support and hope to see you back soon!

“This is a best-in-class shop. Everybody is keen to help, even online or on the phone. I bought a fly fishing set, and I was helped thoroughly through the process with extensive phone calls. I couldn’t recommend it more.”

Helpful Report

Thanks for the fantastic review, Francesco! I hope you are enjoying the fishing, We can't wait to see you back at Tom's soon!

“Having had great experiences shopping online, I had the opportunity to visit the store recently and didn’t manage to leave empty handed. The shopping experience is as great in store as online. Fantastic selection of high quality products that are clever both in their design and materials used and very knowledgeable staff.”

Helpful Report

“Excellent customer service from Chris and team very knowledgeable regarding their products. I was very happy with my newly perchased waders and boots, I highly recommend Toms Outdoors.”

Helpful Report

“I was looking for a 'different' present for my wife and, as she enjoys walking around our 'undulating' property, I decided on a pair of 'hiking sticks'. Tom's Outdoors staff were helpful and knowledgle regarding the item options. The range was good and the items I selected were well priced and my wife was pleased with the present.”

Helpful Report

“Smooth Shopping Experience and Fast Shipping! I had a great experience shopping on this outdoor gear website. The entire process was smooth and easy—from browsing to checkout. The website is well-designed, with clear product descriptions and helpful images that made it easy to find what I needed. What really impressed me was the fast shipping. My order arrived much quicker than expected and was packaged carefully. Everything was in perfect condition and ready for my next adventure. Highly recommend this site for anyone looking for quality outdoor gear and reliable service. I’ll definitely be shopping here again!”

Helpful Report

“Quality product and great service”

Helpful Report

“Friendly professional service. Staff knows their products and are committed to meeting your needs. Absolutely perfect.”

Helpful Report

“Great to do business with fast and friendly customer service”

Helpful Report

“Best outdoor store by far”

Helpful Report

“currently preparing to do the AAWT and Tom's Outdoors has help greatly with individual advice on equipment required and also the information videos on the web site. Orders are completed quickly and accurately. You makes the process much smoother and easier.”

Helpful Report

tomsoutdoors.com.au is rated 5.0 based on 1,171 reviews