tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,162 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

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“Comfy, very light and cheaper than the sea to summit. I like this one better as I have previously owned the sea to summit version.”

Helpful Report

Thanks for the awesome review, Simon! We appreciate your support and hope to see you back soon!

“This is a best-in-class shop. Everybody is keen to help, even online or on the phone. I bought a fly fishing set, and I was helped thoroughly through the process with extensive phone calls. I couldn’t recommend it more.”

Helpful Report

Thanks for the fantastic review, Francesco! I hope you are enjoying the fishing, We can't wait to see you back at Tom's soon!

“Having had great experiences shopping online, I had the opportunity to visit the store recently and didn’t manage to leave empty handed. The shopping experience is as great in store as online. Fantastic selection of high quality products that are clever both in their design and materials used and very knowledgeable staff.”

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“Excellent customer service from Chris and team very knowledgeable regarding their products. I was very happy with my newly perchased waders and boots, I highly recommend Toms Outdoors.”

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“I was looking for a 'different' present for my wife and, as she enjoys walking around our 'undulating' property, I decided on a pair of 'hiking sticks'. Tom's Outdoors staff were helpful and knowledgle regarding the item options. The range was good and the items I selected were well priced and my wife was pleased with the present.”

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“Smooth Shopping Experience and Fast Shipping! I had a great experience shopping on this outdoor gear website. The entire process was smooth and easy—from browsing to checkout. The website is well-designed, with clear product descriptions and helpful images that made it easy to find what I needed. What really impressed me was the fast shipping. My order arrived much quicker than expected and was packaged carefully. Everything was in perfect condition and ready for my next adventure. Highly recommend this site for anyone looking for quality outdoor gear and reliable service. I’ll definitely be shopping here again!”

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“Quality product and great service”

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“Friendly professional service. Staff knows their products and are committed to meeting your needs. Absolutely perfect.”

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“Great to do business with fast and friendly customer service”

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“Best outdoor store by far”

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“currently preparing to do the AAWT and Tom's Outdoors has help greatly with individual advice on equipment required and also the information videos on the web site. Orders are completed quickly and accurately. You makes the process much smoother and easier.”

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“Great range of camping/outdoor gear as always. Super responsive by phone or email, and the staff really know their products and have great advice. Thanks again”

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“Expert service, they know their stuff and are happy to give advice.”

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“Probably the only place in Asutralia that considers the requirements and needs of a trout/spey angler.”

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“Tom's Outdoors is just the friendliest and cleanest shop you'll ever enter. The staff are all super knowledgebale and walk the talk. You cannot go wrong with this group of retail enthusiasts.”

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“I got the pack I wanted for a good price and it was delivered in the expected timeframe.”

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“I bought a 55lit hiking pack and the staff were very knowledgeable and helpful, filling the pack and adjusting the harness to ensure a snug fit. Great variety of goods, prompt shipping with exceptional customer service. Well done guys!”

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“Couldn’t be happier with this item. Excellent quality at a very good price. Was so happy I went back and bought another one!”

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“I have always found the technical knowledge of the staff to be very good. This is followed up with extremly good customer service.”

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“Quick delivery to NZ, well packaged. Thank you!”

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tomsoutdoors.com.au is rated 5.0 based on 1,162 reviews