tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,162 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 23rd February 2025

Anonymous

Anonymous // 01/01/2019

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“Quality brands and products. Very prompt service. The online product reviews are handy too.”

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Great to hear Robin, thank you for supporting Tom's Outdoors!

“Tom’s is the find of the year! Great range of products. Excellent quality and outstanding customer service. I’ve already been a repeat customer several times.”

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We are so grateful for your support George! Thank you for leaving us 5 stars!

“Always great to deal with every time and everything comes packaged extremely well, great customer service can’t go wrong.”

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Thank you for your kind words and support Adam!

“Toms Outdoors has a well curated list of quality outdoor gear. Some not found anywhere else in Australia. They spend the time to try out the gear they stock and even provide videos of it in use. The overall purchase experience was excellent and have returned on multiple occassions. Keep it up team.”

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Thank you for your kind words and 5 stars Shane! We appreciate your support :)

“I recently stopped at Toms to purchase a rain jacket and after trying a few managed to take the wrong size to the counter. Unfortunately we where at the Vic border before the mistake was realised, no problems though, a quick call to the store to organise the return paperwork and a stop at the next post office saw the exchange underway before we got home. Excellent service.”

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Glad we could sort this out for you Andrew, thank you for your support!

“Toms Outoors website is great, fulfilment and delivery is quick and customer service throughout is friendly.”

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Thank you for your kind words Josh!

“Great service and fast shipping!”

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Cheers Shuai!

“Great service and the Snow Peak double walled mug works a treat and as described”

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Glad to hear Timi! Thank you for leaving a review :)

“Amazing service as always.”

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Cheers Tim!

“Tom'soutdoors service is second to none. Ive always found them to obliging and promt. Ive received fast delivery times and am happy to reccomend them to anyone wishing to purchase. All the best girls and guys.”

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Thank you for your kind words George! We appreciate your support :)

“I recently purchased the snow peak tent stakes and a mystery ranch 2 day back pack. I have been purchaseing quality equipment for sometime from Toms's but was surprised when they had Mystery Ranch. Both items are quality and well worth the dollars I paid forthem. Tom's always seem to have the quality items that you need a tthe correct time. I recommend checking out their stock and purcashing. Delivery is fast and efficient. I highly recommend them. If you want quality it is my first stop for items on need.”

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We appreciate you taking the time to leave us these kind words Marcel! And we are incredibly grateful for your support :)

“The staff are amazing and we're very helpful throughout the prurchace process.”

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Thank you for your kind words Tom!

“In store purchase, we are always impressed by the service and advice. The Lowa Rangers are the ducks nuts.”

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Thank you for leaving 5 stars Matt! We appreciate your support :)

“Great service as always. Good range of excellent products.”

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Thank you David! We appreciate your support :)

“I rely on Tom’s Outdoors for not only purchasing my hiking gear but also researching gear. I’ve found that they usually have the highest quality gear and I’ve come to learn it’s false economy to buy the cheaper equipment from elsewhere in flash sales. I now buy best first, to last.”

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Thank you for taking the time to leave a review! We appreciate your kind words and support :)

“Excellent service, as always, Many thanks.”

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Thank you Julian!

“Bought some NRS gloves for cold weather fly fishing and an Exped widget that I'd been meaning to get for a while. Both good things and of course Chris and the team were a pleasure to visit and chat with. A model outdoor store for sure. Thanks as always.”

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Thank you Greg, we appreciate your support!

“Always great dealing with Chris and staff at Tom’s.”

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Thank you for your support Laurence!

“Good prices and nice fast delivery. Very happy with the service.”

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Thank you for your kind words Ed!

“Purchased a pair of Lowa Rangers & Tibet. The service and advice was excellent as usual. The staff provided information that was very useful with significant product and application knowledge. I will continue to purchase in the future as many other stores seem to lack product knowledge and are not particularly customer focused as all the staff at Tom's Outdoors (in store and via telephone). A+”

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Thank you so much for taking the time to leave a review with such kind words Terrence, your support is greatly appreciated!

tomsoutdoors.com.au is rated 5.0 based on 1,162 reviews