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tomsoutdoors.com.au Reviews

5.0 Rating 994 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

Company Reviews

Product Reviews

5.0

Based on 994 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 20th April 2024

tomsoutdoors.com.au 5 star review on 4th April 2024

tomsoutdoors.com.au 5 star review on 31st March 2024

tomsoutdoors.com.au 5 star review on 17th March 2024

tomsoutdoors.com.au 5 star review on 12th March 2024

tomsoutdoors.com.au 5 star review on 21st January 2024

tomsoutdoors.com.au 5 star review on 25th November 2023

47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the StS Spark II after some frosty adventures in my summer sleeping bag. This beautiful cocoon has been an absolute treat to have in the tent but also pack when hiking.. Very toasty, packs down nicely and after 5 nights logged, I can confirm that it is as comfortable as they promised. Tom's OD has been great with shipping, additional info and their blogs make me wanna be outdoors even more. Thanks legends...”

tomsoutdoors.com.au 5 star review on 2nd June 2023

Great review Andreas! So glad to hear you are loving your Sea to Summit Spark II and enjoying the blogs! We appreciate your support :)

“I have dealt with the staff from Toms Outdoors on a few occasions. They are friendly, helpful and provide unbiased advice. I have no hesitation recommending them.”

Thank you so much Iain! We appreciate your support :)

“The best thing I like about Tom's Outdoors is that there is usually a hand written thank you note in with your delivery. Not just the best quality gear, but the best customer service to go with it.”

Thank you for your kind words Shaun! :)

“Outstanding.”

Cheers!

“Some top-notch brands to choose from at competitive prices. The order turnaround time is fantastic and I love the short films sent out in your newsletter. Thumbs Up”

Cheers Andrew! Thank you for your support, glad to hear you enjoy our films!

“Always found the staff at Tom's Outdoors to be incredibly helpful. From purchasing items to providing detailed information on their short films, they always respond to requests quickly and with a smile.”

So glad to hear John, thank you for leaving a review! We appreciate your support :)

“The jacket is warm which I’m very happy about, however, trying to zip up the jacket is terrible. The teeth don’t seem to align properly making it extremely difficult to zip up. I’m sure there are better jackets out there. Delivery time was terrible. Expensive jacket, I wouldn’t recommend.”

“Very helpful staff and plenty to choose from”

Cheers Liby! :)

“I experienced very friendly and personalised service - my purchase required special delivery arrangements and the staff member went out of his way to accommodate this. Top marks all round”

Glad we could help Bill! Thanks for leaving a review :)

“Repeatable product availability and great customer service.”

Cheers Adam!

“What a pleasure to deal with a business that answers the phone with helpful suggestions and great pricing! XPED Dura 8R is a very comfy mat - worth every cent for a good night's sleep.”

Cheers Darren! We appreciate your support :)

“Fantastic customer service. Very friendly and helpful staff”

Thanks for leaving us 5 stars and kind words Belinda! :)

“Great service, great advice just bang on.”

Cheers Billy! We appreciate your support :)

“Always get great service and advice from the staff at Toms. Essential stop on the way to the Snowy Mountains.”

Thanks for your kind words Tim! Looking forward to seeing you in-store again soon!

“Fast, reliable and very easy.”

Cheers Angas!

“Prepping for a week-long mountain camp on the west coast of NZ's South Island, for early June. My first port of call was to the team at Tom's Outdoors. And I can't recommend the team highly enough. We worked up a plan, made the gear list, and the team came up with some options for some of the items. We had to wait for some gear to come into stock, and we ordered some other gear but it was all seamless. Their experience made the gear choices easy, right down to sizing and specs for the conditions. We are yet to test the gear, and the weather will be what it is. The team are so friendly, efficient, and most importantly, they use the gear and speak to you from experience. Awesome crew to work with, thanks Chris, Dom and team.”

Thank you so much for taking the time to leave this review David! We're so glad to be able to get you what you need for your trip, we're looking forward to hearing all about it and seeing photos! Thanks again, David!

“Prompt shipping and easy to deal with. Thank you!”

Glad to hear, thanks Su!

“Great friendly service and product knowledge. High quality products you can trust. The boots I bought have given my ankle so much pain relief”

Great news Matt! Thanks for leaving a review :)

“Friendly and knowledgeable people at Toms - and a great range of gear. We'll be back.”

Cheers!

“Tom's is without doubt the best online shopping experience anyone could have. Wonderful customer service, ultra quick postage and extensive range of products make shopping a fabulous experience.”

Cheers Graeme! Such kind words, we are so grateful for your support :)

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tomsoutdoors.com.au is rated 5.0 based on 994 reviews