tomsoutdoors.com.au Reviews

Name: tomsoutdoors.com.au
Address: 18 Martin Pl, Tumut, New South Wales
Rating: 4.97

5.0 Rating 1,007 Reviews

100 %

of reviewers recommend tomsoutdoors.com.au

5.0

Based on 1,007 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

tomsoutdoors.com.au 5 star review on 13th May 2024

Anonymous

Anonymous // 01/01/2019

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“Very helpful staff and plenty to choose from”

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Cheers Liby! :)

“I experienced very friendly and personalised service - my purchase required special delivery arrangements and the staff member went out of his way to accommodate this. Top marks all round”

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Glad we could help Bill! Thanks for leaving a review :)

“Repeatable product availability and great customer service.”

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Cheers Adam!

“What a pleasure to deal with a business that answers the phone with helpful suggestions and great pricing! XPED Dura 8R is a very comfy mat - worth every cent for a good night's sleep.”

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Cheers Darren! We appreciate your support :)

“Fantastic customer service. Very friendly and helpful staff”

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Thanks for leaving us 5 stars and kind words Belinda! :)

“Great service, great advice just bang on.”

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Cheers Billy! We appreciate your support :)

“Always get great service and advice from the staff at Toms. Essential stop on the way to the Snowy Mountains.”

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Thanks for your kind words Tim! Looking forward to seeing you in-store again soon!

“Fast, reliable and very easy.”

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Cheers Angas!

“Prepping for a week-long mountain camp on the west coast of NZ's South Island, for early June. My first port of call was to the team at Tom's Outdoors. And I can't recommend the team highly enough. We worked up a plan, made the gear list, and the team came up with some options for some of the items. We had to wait for some gear to come into stock, and we ordered some other gear but it was all seamless. Their experience made the gear choices easy, right down to sizing and specs for the conditions. We are yet to test the gear, and the weather will be what it is. The team are so friendly, efficient, and most importantly, they use the gear and speak to you from experience. Awesome crew to work with, thanks Chris, Dom and team.”

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Thank you so much for taking the time to leave this review David! We're so glad to be able to get you what you need for your trip, we're looking forward to hearing all about it and seeing photos! Thanks again, David!

“Prompt shipping and easy to deal with. Thank you!”

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Glad to hear, thanks Su!

“Great friendly service and product knowledge. High quality products you can trust. The boots I bought have given my ankle so much pain relief”

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Great news Matt! Thanks for leaving a review :)

“Friendly and knowledgeable people at Toms - and a great range of gear. We'll be back.”

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Cheers!

“Tom's is without doubt the best online shopping experience anyone could have. Wonderful customer service, ultra quick postage and extensive range of products make shopping a fabulous experience.”

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Cheers Graeme! Such kind words, we are so grateful for your support :)

“Great products and service. Rapid delivery. Would be happy to buy from Tom's again.”

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Thanks for giving 5 stars! :)

“Excellent service great quality products.”

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Cheers Joseph! :)

“Tom's are great to deal with, good value, helpful staff and excellent service.”

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Thanks for leaving 5 stars and a kind review Derek!

“I have purchased numerous fly fishing, clothing, and camping gear from Toms Outdoors over the years (more than my wife knows about thankfully!!) Every purchase I’ve made is promptly shipped and the gear is always top quality. On the occasion I have a question about an item (sizing, usage, etc) a quick call was all it took to sort out my questions. Chris and the crew always take the time to answer my questions whether over the phone or in store. Highly recommend Toms Outdoors”

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Thank you so much for your kind words Jason! Your support is very much appreciated :)

“An excellent well stocked shop with very friendly and knowledgable staff that were eager to help out and stoked to share info on not only the products they sell but also almost any outdoor activity! I'll certainly be looking here first and paying a visit whenever I can...!”

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“The Tom's team are a great team to deal with when purchasing online and it was really great to drop into the store on a recent trip to the mainland. The store is exceptional and not what I expected in Tumut. Look forward to my next store visit.”

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Thank you for your kind words Chris! We look forward to seeing you in store again! :)

“Great shop with quality products. Friendly and expert advice freely offered.”

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Thank you for your kind words Ian! :)

tomsoutdoors.com.au is rated 5.0 based on 1,007 reviews