I'm not a big review leaver but this warranted a shout out - I wanted to buy a new winter jacket - specifically the Patagonia Down Sweater Hoody. We have a Patagonia store in Melb but I jumped online to see if I could get a better price and saw these guys who had it 5% cheaper from the get go, plus an extra 10% as a first time customer. I had never heard of Tom's Outdoors before that because I live in Victoria but the reviews were all glowing so I pulled the trigger and ordered it at close to 5pm on a Friday night -- immediately after which I realised I had stupidly put in the wrong address. I got on the phone straight away hoping to catch the mistake and was given the kindest customer service from the person who answered, who said 'I'll fix that AND I reckon I can get it to the Post Office before 5pm' (it was about 4:58!) Lo and behold he did, and my jacket arrived in record time from interstate. It was beautifully packed and in good nick and I'm a happy camper. I was really impressed with how happy the person I spoke to seemed to be to sort me out so quickly. It made my day and made me very glad I bought from them. Great service - highly recommend.