If I could give a 0 score I would, this company is s total scam and PayPal are no better letting them get away with it . Purchased a ebike for £550 , when it arrived the bike display unit was damaged and bike wouldn’t operate with out, contacted Tomtop who they will give £6 pounds to get it repaired which is a joke , once declined they then said for a refund I need to post the bike back to China which will cost around £150 , I raised a complaint through PayPal who said the same thing , after reading a few more reviews people have sent there goods back only to be told item not received I decided to cut my lost , do not buy from this company,