TOMTOP Reviews

2.14 Rating 7 Reviews
29% of reviewers recommend TOMTOP
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"Very bad the customer secive unnecessary video request 3x for the same error if the order does not arrive, they dont help and time-wasting they look at man as a fool"
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Posted 4 weeks ago
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"Fortunately, I used Paypal. I ordered a digital thermometer. After a week, the status was still "in processing" (should have been shipped within 72 hours). I finally got them to respond and it was total BS - "we are urging the factory to push them out" and asked for 5 more days. I immediately opened a ticket w/ Paypal and emailed all the Tomtop contacts for a cancellation. Their first response was "hey give us more time why don't you"? Totally unprofessional. NEVER NEVER NEVER BUY FROM THEM!"
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Posted 1 month ago
"My experience with them was terrible! I placed an order of 14.99 USD on their website. Ten days later, received an email asking 'As the logistics has increase the prices level, would you like to pay 4 USD for the ship cost so that we can send your order.' Of course I ignored the unreasonable request. One month later when I asked online chat when would my order be shipped, the staff cancelled my order without my permission! And end the chat from its end!!! I do not know when my money will be refunded yet. Based on my experience with Tomtop.com, I strongly not recommend this website."
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Posted 2 months ago
"Beware - I paid for 'Duty Free Shipping' at £11.17 and when the item was received, Royal Mail charged a further £11.40 in customs duty. TomTop offered £6 and would not compensate the full amount. Opened a PayPal dispute however they do not cover postage / customs so dispute was not allowed. This transaction has cost me £22.57 and TomTop will not refund. Do NOT trust 'Duty Free Shipping'. I have been advised to contact Trading standards as it is illegal to charge for a service and for this not to be provided."
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Posted 4 months ago
"Order: CN18B22L3823-XPESRZ Product: CT-CID803 Caller ID Box Call Blocker I bought this Call Blocker for only €12.44.... while it is sold for over €50 in my country. It does an excellent job so far, blocking annoying numbers! Delivery was slow (almost a month), but within estimated time so... no complaints. Thank you!"
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Posted 10 months ago
"They sell fakes products as original ones. It's very difficult to get your money back."
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Posted 1 year ago
"Delivery arrived quicker than expected from China and product as described, well packaged and good quality."
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Posted 1 year ago
TOMTOP is rated 2.14 based on 7 reviews

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