TOMTOP Reviews

Name: TOMTOP
Rating: 1.04

1.0 Rating 468 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.0

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

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“complete waste of time is going to be expected”

Helpful Report

Posted 2 weeks ago

“no one will intervene to give an helping hand”

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Posted 2 weeks ago

“I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars”

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Posted 3 weeks ago

“playing dirty tricks on their buyers by not posting what has been ordered and instead posting something entirely entirely different”

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Posted 1 month ago

“people need to know who they are buying from,it is a marketplace all full and infected with scammers just waiting to get hold of the hard earned cash and not deliver what has been really paid for but something entirely different in case of any complaints no refund”

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Posted 1 month ago

“be sure to avoid shopping at TOMTOP”

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Posted 1 month ago

“liars deceivers and cheaters at their very best”

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Posted 1 month ago

“I ordered a Smartmi Bidet Seat, expecting a brand-new product, but what I received was clearly used, unhygienic, scratched, and the wrong version (I ordered the upgraded version). It’s shocking that they would send out what appears to be returned items as new! Despite providing clear evidence of the issue, their support team refuses to replace the product or offer a refund. It seems like they have no interest in resolving the problem. This doesn’t seem like an isolated incident either – just check the 1-star reviews. It looks like they’re running a recurring scam, so I strongly advise anyone to stay far away from this shop. Don’t waste your money or your time here!”

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Posted 1 month ago

“the only thing that they really want is the hard earned cash that is it nothing else the other thing is that they are not selling what has been advertised on their portal thing which is called false advertising”

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Posted 2 months ago

“complete disaster”

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Posted 2 months ago

“nothing at all will be delivered correctly”

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Posted 2 months ago

“posting to the buyer whatever they please instead of posting what has been paid for”

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Posted 2 months ago

“terrible to 0 attention expected”

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Posted 2 months ago

“nothing sold is going to be as described”

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Posted 3 months ago

“they do not care at all about their buyers their buyers for them mean nothing”

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Posted 3 months ago

“all that they truly want is for the buyers to go away and give up”

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Posted 3 months ago

“everything is 0 without no recourse”

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Posted 3 months ago

“just a word of warning not what is going to be expected”

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Posted 3 months ago

“danger ahead do not proceed”

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Posted 3 months ago

“if you want to order cheap junk then their website is the one for you”

Helpful Report

Posted 3 months ago

TOMTOP is rated 1.0 based on 468 reviews