TOMTOP Reviews

1.1 Rating 422 Reviews
1 %
of reviewers recommend TOMTOP
1.1
Based on 422 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Email
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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TOMTOP 1 star review on 6th January 2024
Shiho
TOMTOP 1 star review on 6th January 2024
Shiho
TOMTOP 1 star review on 6th January 2024
Shiho
TOMTOP 1 star review on 6th January 2024
Shiho
TOMTOP 1 star review on 6th January 2024
Shiho
TOMTOP 1 star review on 6th January 2024
Shiho
TOMTOP 1 star review on 24th December 2021
SherriMC
17
Anonymous
Anonymous  // 01/01/2019
no assistance will be offered at all if any problems arise
Helpful Report
Posted 1 day ago
not trustworthy & very unreliable
Helpful Report
Posted 2 days ago
avoid never have what is shown on their website
Helpful Report
Posted 6 days ago
run away as fast as you can from them not worth the hassle
Helpful Report
Posted 1 week ago
buying from them could bring very serious consequences as their products cannot be sent outside mainland china and also do not conform international specifications,products which could cause a hazard or even a big fire,products with defects on them lastly without valid warranties so in case of any troubles nothing could be done for repairs locally
Helpful Report
Posted 1 week ago
if wanting brand new genuine version of products with guarantee and without defects on them then i will suggest to look elsewhere
Helpful Report
Posted 1 week ago
protection only applies to sellers
Helpful Report
Posted 1 week ago
a lot of caution&care must be exercised when dealing with them
Helpful Report
Posted 3 weeks ago
"their so called" help service(because this does not even exist in the first place) just buys time til such time buyer goes away
Helpful Report
Posted 3 weeks ago
STOP HALT do not touch them DO NOT GIVE THEM YOUR PAYMENT INFORMATION
Helpful Report
Posted 3 weeks ago
ATTENTION PLEASE:accepting payments&orders for products which do not even exist in their stock
Helpful Report
Posted 1 month ago
PLEASE READ THIS VERY CAREFULLY VERY IMPORTANT NOTICE: running away with payments & orders not sent correctly purposely
Helpful Report
Posted 1 month ago
no one is to depend on their services
Helpful Report
Posted 1 month ago
not what somebody would obviously be expecting
Helpful Report
Posted 1 month ago
abandon buyers once order processed and payment taken
Helpful Report
Posted 1 month ago
crooks at their very best
Helpful Report
Posted 2 months ago
no one to turn to in the event of any problems or issues
Helpful Report
Posted 2 months ago
This company is scammer Purchased Carote pans and pots set on 1st of December 2023 and received it 4th of January 2024. It took extremely long time to get here. And the products got damaged and they were in the dirty box directly no original box or anything. They sent me fake Carote pans and pots. Also those got damaged and I couldn’t find any Carote logo on those pans and pots at all. One more thing to tell, it has to be in full silicone turner in the box but wooden turner was in the box instead of it. I told them to make returning and refund. But they don’t accept it. I’ve started talking to my lawyer and will do some action to TOMTOP. This is just ridiculous and illegal why are they still able to continue their scam company. Why don’t police suspend their business??? There are a bunch of victims obviously. Don’t buy anything from them! Their products are totally fake.
TOMTOP 1 star review on 6th January 2024 TOMTOP 1 star review on 6th January 2024 TOMTOP 1 star review on 6th January 2024 TOMTOP 1 star review on 6th January 2024 TOMTOP 1 star review on 6th January 2024 TOMTOP 1 star review on 6th January 2024
Helpful Report
Posted 2 months ago
biggest issue or problem is due to the fact that no refund will be processed even if nothing has been received or not received correctly
Helpful Report
Posted 2 months ago
waiting for something which is either:going to arrive incorrectly,arrive with defects on it,being counterfeit,being fake,or even a knockoff
Helpful Report
Posted 2 months ago
TOMTOP is rated 1.1 based on 422 reviews