TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 426 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 426 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 6th January 2024

Shiho

TOMTOP 1 star review on 24th December 2021

SherriMC

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“promise in getting back with a response within 24-48 hours but this never ever really happens”

Helpful Report

Posted 7 months ago

“never ever give them your personal or payment information no matter if it is for ordering purposes since (1):the personal information including emails addresses may be sold onto third parties resulting in a lot of spam or unwanted calls or not limited to cloning of id cards which is illegal as it may also involve identity fraud which is extremely dangerous or (2):the payment details provided may be used for other purposes other than for the order placement resulting in fraudulent transactions which have not been authorized by the purchaser”

Helpful Report

Posted 7 months ago

“my best piece of advise for everybody out there would be do not give them your vote of confidence”

Helpful Report

Posted 7 months ago

“final outcome everybody who places orders via their website will be left out of pocket and will never ever receive what has been paid for”

Helpful Report

Posted 7 months ago

“extremely difficult order processes means that they make it impossible to receive from them a refund and in the event of any problems they will wash their hands not wanting to know anything about it that is why they won't respond back”

Helpful Report

Posted 7 months ago

“all types of communications are fruitless no matter which one has been tried”

Helpful Report

Posted 7 months ago

“one thing to have in mind:all roots of contact with be unsuccessful so once they have the order with the payment this is where everything stops automatically,this will not happen before the order but after the order has been received together with the payment”

Helpful Report

Posted 7 months ago

“absolutely not professionals in resolving order issues which keep piling up with thousands and thousands of issues behind their backs”

Helpful Report

Posted 7 months ago

“please be made aware that no actions at all have been taken or are going to be taken regarding order problems been caused by themselves the final outcome will be that all persona who have been affected will be left 100% out of pocket unless the respective banks have been contacted in order to raise a charge-back against them for the full amount of the purchase plus the delivery charges”

Helpful Report

Posted 7 months ago

“very loud and very clearly not the best option for ordering online as they evade helping out customers and consumers alike with hung up calls and emails not been responded to or with delayed tactics normally promising a response within 24 hours but this never ever happens,but generally speaking nothing will never ever happen like for example:refunds since they are never ever executed or processed through the banks so this is why that refunds do not appear banks in the respective bank accounts.They promise through what is called "a lip service"only by word of mouth but no actions are taken whatsoever so nothing should really be expected from them”

Helpful Report

Posted 7 months ago

“no ability to resolve anything just going round and round in circles is the only thing that they know how to do”

Helpful Report

Posted 7 months ago

“lying crooks do not expect anything from them that is going to be as described because this is not going to be the case”

Helpful Report

Posted 7 months ago

“clearly with no intentions in delivering orders to their customers correctly or not delivering them at all”

Helpful Report

Posted 7 months ago

“misleading adverts so it would be best to check the small prints before proceeding to place the order and pay for it”

Helpful Report

Posted 8 months ago

“showing one picture but it is not what they have in stock”

Helpful Report

Posted 8 months ago

“nothing ordered is going to be as expected”

Helpful Report

Posted 8 months ago

“everything sent to consumers not as described then having to send it back and not receiving the refund”

Helpful Report

Posted 8 months ago

“ordering something that either does not turn up or turns up incorrectly for the simple reason that they seem not to be paying any attention to the order details(instead what they actually do is to send to the consumer whatever they please or whatever they fancy)and also without even been tested for defects which is the worst part of all”

Helpful Report

Posted 8 months ago

“guarantees will not be honored this is another issue that many consumers are facing,they will ask for all types of videos of the fault and for the product to be repaired locally logically this will need to be payed out of the purchaser pocket raising the products cost which could be of a significant amount of money and also depending whether or not if it can be repaired(that is one part of the scam)and the other part of the scam is that they claim to give the money back if the product is sent back at the purchasers cost to China where they know that in many cases the delivery cost costs more than what the product actually costs and could prove to be prohibitive but neither the product or delivery costs are refunded back so they've stayed with the product and the whole payment(which is the cost of the product plus the delivery cost)this means 0 refund”

Helpful Report

Posted 8 months ago

“selling products "as is" with no testing whatsoever for any possible defects or for any possible hazards,these are products which cannot be used outside of mainland china and are also illegal to sell outside of mainland china as they do not conform to the specifications for use in other countries(voltages vary from country to country)so this must be checked with the manufacturer before purchasing them,in other words many errors which they seem not to be rectifying”

Helpful Report

Posted 8 months ago

TOMTOP is rated 1.1 based on 426 reviews