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TOMTOP Reviews

1.1 Rating 426 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

1.1

Based on 426 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 6th January 2024

TOMTOP 1 star review on 6th January 2024

TOMTOP 1 star review on 6th January 2024

TOMTOP 1 star review on 6th January 2024

TOMTOP 1 star review on 6th January 2024

TOMTOP 1 star review on 6th January 2024

TOMTOP 1 star review on 24th December 2021

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“caveat emptor(let the buyer beware)the buyer assumes the risk that a product may fail to meet expectations or have defects when buying from them as the product is sold as is without any testing whatsoever or without checking if it is going to be suitable for the buyer or not before actually dispatching it out”

Posted 8 months ago

“satisfaction is not guaranteed especially when making so many mistakes on purpose and raising so many complaints among consumers and buyers alike,many buyers and consumers are complaining about not receiving their orders correctly/delivered to wrong address/marked as delivered when nothing has been received/and refunds so it raises many questions about the integrity of this platform and the seriousness of it's employees.In my humble opinion they do not deserve to be given even a single chance as they will mix things up and being sorry and apologizing for the inconveniences caused when in fact they are not even sorry at all,it is demonstrated that the only thing that they will deliver "is a lip service"just to shut mouths up and nothing else”

Posted 8 months ago

“a complete mess messing up orders all the time nothing will turn up correctly also they will act as if they do not understand English Language which is one of the main tactics used by these charlatans,what do you expect from China?this is a trending topping question which many people seem to be asking,the truth of the fact is that you cannot expect them to be 100% perfect but committing many mistakes is another subject,mistakes which have been committed in purpose to make things more difficult for buyers and consumers alike because they do not seem to be understanding even a single thing of what is being asked(going round in circles without ever resolving anything)the main problem is their wages and working under extreme pressure but nobody is to pay for this??buyers and consumers expect to receive what has been paid for and not something entirely different because they seem not to be paying any attention to the order details this is why they mess everything up constantly”

Posted 8 months ago

“orders well overdue/fulfilled incorrectly/refunds not executed despite claiming the contrary”

Posted 8 months ago

“after online order placement service not available”

Posted 9 months ago

“support is not available just acting as if they were there but the truth of the fact is that they waste everybody's time by going round in circles that is the only thing that they know how to do many promises that are simply not kept this is commonly known as "a lip service"only by word of mouth as nothing really gets done and oh!! another thing!!what is been advertised will never ever be in stock as they never place orders with their suppliers meaning that when an order goes through it is never acted upon that is why they play the trick of "bait and switch"because instead of passing the order through their suppliers they send whatever they have available not giving time to cancel the order for a refund(as refunds are never ever executed in the first place)that is why refunds never appear back in the customer's bank accounts(they are very quick to take the payment)once they take the payment this is where problems begin one on top of the other with no means to resolve anything”

Posted 9 months ago

“help is non existent”

Posted 9 months ago

“orders placed will never ever arrive correctly or even may never ever arrive at all”

Posted 9 months ago

“no means to resolve anything”

Posted 9 months ago

“prices are tricky/refunds are tricky/everything is tricky”

Posted 10 months ago

“The prices in this shop are fine, but the warranty or refund are tricky, the support are not much for customer, they offer funny price refund, like i got small refund, and after i saw that all 3pcs of products have the same fault, they just start to ignore, and totally doesn't care about customer. To get invoice its also hard job, they send it totally wrong, with different date and products. So im sad that they doesn't respect customers and can't solve anything right. And even ask to leave positive feedback for 3usd coupon... I can't do that till you not satisfy customers. And trick them with low refund amount, and ignore them. And it happen again, i got 5 lawn mowers which 2 of them have problem with batteries, and one with charger, they offer 12USD refund, instead send the replacement parts. For one i paid 44USD, so its totally funny and awfull.”

Posted 10 months ago

“always going round through loop holes as nothing will never ever get resolved”

Posted 10 months ago

“after ordering sales assistant is not available”

Posted 10 months ago

“will never receiving what is really wanted”

Posted 10 months ago

“always 0 stock/bait and switch tactics”

Posted 10 months ago

“no way to contact after sales”

Posted 10 months ago

“incorrect products are always sent to consumers”

Posted 10 months ago

“charge-back is only solution to get refund”

Posted 11 months ago

“non reversal of payments”

Posted 11 months ago

“all movement transactions are only done 1 way(in other words only to purchase)”

Posted 11 months ago

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TOMTOP is rated 1.1 based on 426 reviews