TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 429 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 429 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 6th January 2024

Shiho

TOMTOP 1 star review on 24th December 2021

SherriMC

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the products advertised on their website do not even exist,they are accepting orders that cannot be fulfilled,refund requests are completely ignored with e-mail inquiries been also completely ignored”

Helpful Report

Posted 1 year ago

“their way of thinking is being greedy and taking advantage of everybody”

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Posted 1 year ago

“when they receive the payment that is where everything ends and all communication automatically stops”

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Posted 1 year ago

“they do not have any intentions in helping anybody out,"we don't care we now have your money goodbye"this is their way of thinking unfortunately”

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Posted 1 year ago

“0 service 0 help and 0 advise”

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Posted 1 year ago

“they clearly have no intentions in making things right for their customers and consumers alike”

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Posted 1 year ago

“their customer service is just a lip service(just by word of mouth)with many false promises and misleading buyers with their tricks(refund tricks etc..)because they have no intentions in doing anything so instead they apply their tricks with a promise that is not going to be kept”

Helpful Report

Posted 1 year ago

“help/customer service is not available and is non existent should there be a need for it”

Helpful Report

Posted 1 year ago

“There is one thing which should be taken into account: and that is that,once an order is placed on their website should anything happen,problems,issues etc..NO REFUND WILL BE MADE AND ALL TRANSACTIONS ARE ONLY ONE WAY,AND ALL REQUESTS FOR REFUND WILL BE TOTALLY IGNORED”

Helpful Report

Posted 1 year ago

“the risks of ordering through them are extremely high and nobody will be able to know what is going to be received through the mail”

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Posted 1 year ago

“Everything delivered will always have something wrong either with problems or issues which will never be taken of”

Helpful Report

Posted 1 year ago

“All parcels will be delivered with the wrong products in them which all are of inferior qualities”

Helpful Report

Posted 1 year ago

“it is advisable to keep away from them to avoid such situations and problems as these will never ever get resolved”

Helpful Report

Posted 1 year ago

“There is no honesty and transparency with the consumer,they are promising things which they are not willing to keep(returns refunds and replacements)are seriously a huge risk because nothing ever exists(the products advertised on their website do not even exist in their stock and will never ever be ordered in)”

Helpful Report

Posted 1 year ago

“The stocking information is not for real,many fluctuations with many products not even turning up at all to be sent out to the consumer,the consumer is never been told the whole truth,products listed as in stock will never be in stock and the pieces in stock are 0,they just put a random number to accept orders but those orders are never fulfilled in the first place and they make interest on each of the consumers payments which is 100% illegal and punishable by law as they should not take orders that can never be fulfilled in the first place which means that they are not trading correctly”

Helpful Report

Posted 1 year ago

“no one will be able to know what is going to be received”

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Posted 1 year ago

“Fraudss. Obiecują po odbiorze paczki częściowy zwrot po czym kontakt się urywa. Oszuci”

Helpful Report

Posted 1 year ago

“they take the order and payment but will never deliver the correct acquired product to the consumer”

Helpful Report

Posted 1 year ago

“when they take the order and also take the payment they will go boom silent they will not entertain requests for refund should something go wrong with the order”

Helpful Report

Posted 1 year ago

“A consumer who purchases products, in reality should be entitled to a full refund including delivery costs should things go wrong with the purchase,however this is not executed(meaning that it is not processed through their portal to be returned back to the customer's bank account) so the refund will never ever be received at all”

Helpful Report

Posted 1 year ago

TOMTOP is rated 1.1 based on 429 reviews