TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 426 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 426 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 6th January 2024

Shiho

TOMTOP 1 star review on 24th December 2021

SherriMC

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no one to turn to in the event of any problems or issues”

Helpful Report

Posted 3 months ago

“This company is scammer Purchased Carote pans and pots set on 1st of December 2023 and received it 4th of January 2024. It took extremely long time to get here. And the products got damaged and they were in the dirty box directly no original box or anything. They sent me fake Carote pans and pots. Also those got damaged and I couldn’t find any Carote logo on those pans and pots at all. One more thing to tell, it has to be in full silicone turner in the box but wooden turner was in the box instead of it. I told them to make returning and refund. But they don’t accept it. I’ve started talking to my lawyer and will do some action to TOMTOP. This is just ridiculous and illegal why are they still able to continue their scam company. Why don’t police suspend their business??? There are a bunch of victims obviously. Don’t buy anything from them! Their products are totally fake.”

Helpful Report

Posted 3 months ago

“biggest issue or problem is due to the fact that no refund will be processed even if nothing has been received or not received correctly”

Helpful Report

Posted 3 months ago

“waiting for something which is either:going to arrive incorrectly,arrive with defects on it,being counterfeit,being fake,or even a knockoff”

Helpful Report

Posted 3 months ago

“do not depend on them”

Helpful Report

Posted 4 months ago

“scammers who are only promising to get money”

Helpful Report

Posted 4 months ago

“counting on them and them not caring even a single bit”

Helpful Report

Posted 4 months ago

“not caring at all about special occasions”

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Posted 4 months ago

“sending out whatever they please instead of sending out what has been paid for”

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Posted 4 months ago

“the only thing that they are offering is a lip service just to shut up mouths”

Helpful Report

Posted 4 months ago

“a promise is a promise however it is not kept and go back on their word this is what is meant by being phony this happens a lot in China where as once they accept the payment they can basically do whatever they wish to do without ever disclosing any further details they never ever look after their customers and only look after their sellers without any exceptions so that is their number one golden rule”

Helpful Report

Posted 4 months ago

“empty promises which will never ever be fulfilled”

Helpful Report

Posted 5 months ago

“a piece of plastic or any empty box may be received instead of the intended product”

Helpful Report

Posted 5 months ago

“consumer services unavailable or not wanting to help at all”

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Posted 5 months ago

“customers are not covered under their protection guarantee which is a total farce”

Helpful Report

Posted 5 months ago

“ABSOLUTELY NO protection offered at all against fraud and identity theft since also they will ask for a copy of front and back of credit/debit card which is totally illegal also leading to fraudulent charges and unauthorized charges”