TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 501 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 501 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“whoever places an order will be having a terrible and horrible experience”

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Posted 5 months ago

“fobbing off people after causing inconveniences and problems”

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Posted 5 months ago

“apologies with no true meaning and empty words just to shut up mouths”

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Posted 5 months ago

“Just a word of warning for all:not what is going to be expected”

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Posted 6 months ago

“outcome will always be 0 refund”

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Posted 6 months ago

“The purchaser waits for resolution,however always favoring seller”

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Posted 6 months ago

“0,nothing will never ever be resolved to someone's satisfaction,satisfaction is not guaranteed”

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Posted 6 months ago

“not in good hands”

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Posted 6 months ago

“run by cowboys everything is counterfeit/fake”

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Posted 6 months ago

“international laws prohibit the sale of fakes and counterfeits(these products should not be sold outside of Mainland China)because also may cause fires or health hazards putting others at risk,not also forgetting that no quality control checks are carried out on these products before shipment”

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Posted 6 months ago

“The goods offered are not as described on website”

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Posted 7 months ago

“99.9% of goods are sent incorrectly”

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Posted 7 months ago

“complete waste of time is going to be expected”

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Posted 8 months ago

“no one will intervene to give an helping hand”

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Posted 8 months ago

“I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Take the time to check multiple review sites, and you'll understand. I wish I had done that before placing my order. Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars”

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Posted 8 months ago

“playing dirty tricks on their buyers by not posting what has been ordered and instead posting something entirely entirely different”

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Posted 8 months ago

“people need to know who they are buying from,it is a marketplace all full and infected with scammers just waiting to get hold of the hard earned cash and not deliver what has been really paid for but something entirely different in case of any complaints no refund”

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Posted 9 months ago

“be sure to avoid shopping at TOMTOP”

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Posted 9 months ago

“liars deceivers and cheaters at their very best”

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Posted 9 months ago

“I ordered a Smartmi Bidet Seat, expecting a brand-new product, but what I received was clearly used, unhygienic, scratched, and the wrong version (I ordered the upgraded version). It’s shocking that they would send out what appears to be returned items as new! Despite providing clear evidence of the issue, their support team refuses to replace the product or offer a refund. It seems like they have no interest in resolving the problem. This doesn’t seem like an isolated incident either – just check the 1-star reviews. It looks like they’re running a recurring scam, so I strongly advise anyone to stay far away from this shop. Don’t waste your money or your time here!”

Helpful Report

Posted 9 months ago

TOMTOP is rated 1.1 based on 501 reviews