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TOMTOP Reviews

1.1 Rating 429 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

1.1

Based on 429 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 6th January 2024

TOMTOP 1 star review on 6th January 2024

TOMTOP 1 star review on 6th January 2024

TOMTOP 1 star review on 6th January 2024

TOMTOP 1 star review on 6th January 2024

TOMTOP 1 star review on 6th January 2024

TOMTOP 1 star review on 24th December 2021

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“please note that everything that has been listed on their website will simply break after just a couple of uses the quality of the products sold on their website is very poor and not worth for the money that they are selling it for just a waste of time and money not worth the hassle”

Posted 1 year ago

“In the unlikely event of receiving something entirely different than what has been originally acquired,the customer is not covered,meaning no money back”

Posted 1 year ago

“all the listings are completely wrong on their website please beware”

Posted 1 year ago

“The products sold are garbage and not what they are supposed to be(they do not conform to the descriptions or to the pics shown either on their website)”

Posted 1 year ago

“misleading descriptions and also misleading pics on their website and on other platforms(they may be selling elsewhere as well)so please be extremely cautious”

Posted 1 year ago

“everything is wrong on their website,from descriptions,pics,etc..,not worth the hassle”

Posted 1 year ago

“descriptions and advertisements are incorrect please beware”

Posted 1 year ago

“the products that they are selling do not conform to what is being listed or also do not conform to what is being advertised”

Posted 1 year ago

“they are giving lots of problems to customers and these problems have got to do with refund and sending different product other than the one that has been acquired by the customer(the product that has been originally acquired is never ever in stock)so what they do is that quietly they pick whatever they please and send it to the customer,then they have the nerves to say"this is what you ordered"they are doing this to everybody”

Posted 1 year ago

“going round in circles with the aim of not refunding back the customer's monies after sending out to customer's entirely different products other than what has been acquired please be aware”

Posted 1 year ago

“they will purposely send something entirely different to the customer please beware”

Posted 1 year ago

“if anybody is planning in placing an order with them my best piece of advice is to think about it twice to avoid any problems”

Posted 1 year ago

“they are just pretending to be helping out the customer that is all that they do and nothing else,the truth of the fact,is that the customer is the one who is always losing out,the simple reason is that they have no intentions in refunding back the payment so they will stall on the customer until the customer eventually gives up and they keep the payment that is their MODUS OPERANDI”

Posted 1 year ago

“if a customer seeks help from them once the order has been placed,they will go on deaf ears and go round in circles pretending that they are going to help to shut up mouths when in fact they are not going to help”

Posted 1 year ago

“PLEASE KEEP AWAY,their listings DO NOT MATCH WITH WHAT THEY HAVE IN STOCK”

Posted 1 year ago

“the products which they are selling through their website and through other channels as well are of very poor quality and are also not as advertised(also please beware of the bait and switch tactics being used which is illegal and is also a scam)what they are sending to the customer is garbage”

Posted 1 year ago

“products sold are not of good quality and will have lots of issues please beware”

Posted 1 year ago

“products sold are of very inferior quality and break only with a couple of uses WARRANTIES ARE NOT HONORED”

Posted 1 year ago

“what they are selling is very cheap stuff,possibly knock offs/counterfeits/fakes/defective(all of the products which they are selling have not been tested before sending it to the customer especially when talking about electronics,then to refund is a nightmare AS ALL TRANSACTIONS ARE ONLY ONE WAY)the only way to be able to get a refund is by contacting the bank and do a charge-back”

Posted 1 year ago

“they will play every dirty trick on the book to avoid refunding back their customers in full if problems or issues arise with their orders,so i ask everybody to please be very careful”

Posted 1 year ago

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TOMTOP is rated 1.1 based on 429 reviews