TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 501 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 501 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how TOMTOP made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not trustworthy & very unreliable”

Helpful Report

Posted 1 year ago

“avoid never have what is shown on their website”

Helpful Report

Posted 1 year ago

“run away as fast as you can from them not worth the hassle”

Helpful Report

Posted 1 year ago

“buying from them could bring very serious consequences as their products cannot be sent outside mainland china and also do not conform international specifications,products which could cause a hazard or even a big fire,products with defects on them lastly without valid warranties so in case of any troubles nothing could be done for repairs locally”

Helpful Report

Posted 1 year ago

“if wanting brand new genuine version of products with guarantee and without defects on them then i will suggest to look elsewhere”

Helpful Report

Posted 1 year ago

“protection only applies to sellers”

Helpful Report

Posted 1 year ago

“a lot of caution&care must be exercised when dealing with them”

Helpful Report

Posted 1 year ago

“"their so called" help service(because this does not even exist in the first place) just buys time til such time buyer goes away”

Helpful Report

Posted 1 year ago

“STOP HALT do not touch them DO NOT GIVE THEM YOUR PAYMENT INFORMATION”

Helpful Report

Posted 1 year ago

“ATTENTION PLEASE:accepting payments&orders for products which do not even exist in their stock”

Helpful Report

Posted 1 year ago

“PLEASE READ THIS VERY CAREFULLY VERY IMPORTANT NOTICE: running away with payments & orders not sent correctly purposely”

Helpful Report

Posted 1 year ago

“no one is to depend on their services”

Helpful Report

Posted 1 year ago

“not what somebody would obviously be expecting”

Helpful Report

Posted 1 year ago

“abandon buyers once order processed and payment taken”

Helpful Report

Posted 1 year ago

“crooks at their very best”

Helpful Report

Posted 1 year ago

“no one to turn to in the event of any problems or issues”

Helpful Report

Posted 1 year ago

“This company is scammer Purchased Carote pans and pots set on 1st of December 2023 and received it 4th of January 2024. It took extremely long time to get here. And the products got damaged and they were in the dirty box directly no original box or anything. They sent me fake Carote pans and pots. Also those got damaged and I couldn’t find any Carote logo on those pans and pots at all. One more thing to tell, it has to be in full silicone turner in the box but wooden turner was in the box instead of it. I told them to make returning and refund. But they don’t accept it. I’ve started talking to my lawyer and will do some action to TOMTOP. This is just ridiculous and illegal why are they still able to continue their scam company. Why don’t police suspend their business??? There are a bunch of victims obviously. Don’t buy anything from them! Their products are totally fake.”