TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 501 Reviews

1 %

of reviewers recommend TOMTOP

Company Reviews

Questions

Metrics

1.1

Based on 501 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

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“scammers who are only promising to get money”

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Posted 1 year ago

“counting on them and them not caring even a single bit”

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Posted 1 year ago

“not caring at all about special occasions”

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Posted 1 year ago

“sending out whatever they please instead of sending out what has been paid for”

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Posted 1 year ago

“the only thing that they are offering is a lip service just to shut up mouths”

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Posted 1 year ago

“a promise is a promise however it is not kept and go back on their word this is what is meant by being phony this happens a lot in China where as once they accept the payment they can basically do whatever they wish to do without ever disclosing any further details they never ever look after their customers and only look after their sellers without any exceptions so that is their number one golden rule”

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Posted 1 year ago

“empty promises which will never ever be fulfilled”

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Posted 1 year ago

“a piece of plastic or any empty box may be received instead of the intended product”

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Posted 1 year ago

“consumer services unavailable or not wanting to help at all”

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Posted 1 year ago

“customers are not covered under their protection guarantee which is a total farce”

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Posted 1 year ago

“ABSOLUTELY NO protection offered at all against fraud and identity theft since also they will ask for a copy of front and back of credit/debit card which is totally illegal also leading to fraudulent charges and unauthorized charges”

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Posted 1 year ago

“all information entered on the ordering page on their website is not secure and could be sold onto third parties”

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Posted 1 year ago

“high very severe potential risk of identity theft and fraud”

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Posted 1 year ago

“information entered on their platform may be compromised and sold onto third parties”

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Posted 1 year ago

“caveat emptor nothing will never ever arrive”

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Posted 1 year ago

“promise in getting back with a response within 24-48 hours but this never ever really happens”

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Posted 1 year ago

“never ever give them your personal or payment information no matter if it is for ordering purposes since (1):the personal information including emails addresses may be sold onto third parties resulting in a lot of spam or unwanted calls or not limited to cloning of id cards which is illegal as it may also involve identity fraud which is extremely dangerous or (2):the payment details provided may be used for other purposes other than for the order placement resulting in fraudulent transactions which have not been authorized by the purchaser”

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Posted 1 year ago

“my best piece of advise for everybody out there would be do not give them your vote of confidence”

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Posted 1 year ago

“final outcome everybody who places orders via their website will be left out of pocket and will never ever receive what has been paid for”

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Posted 1 year ago

“extremely difficult order processes means that they make it impossible to receive from them a refund and in the event of any problems they will wash their hands not wanting to know anything about it that is why they won't respond back”

Helpful Report

Posted 1 year ago

TOMTOP is rated 1.1 based on 501 reviews