This is my first time dealing with Toner Connect. I was skeptical about the whole process at first. As I answered the questions and followed the process, it became clear to me how serious Toner Connect was about the way they conduct business. I followed the instructions and followed the package on the order summary page, and everything went very smoothly. At the top of the order page, I knew what step we were on. I became uneasy when it was time for the inspection because I felt Toner Connect could change their mind about what I said were in good condition and unopen. After all Toner Connect had the product. After the inspection, Toner Connect were true to their words and quote amount. I would recommend Toner Connect without hesitation. I will be doing business with Toner Connect again.