Crystal S.
Where to start... FIRST we arrived after 4:00 pm at 421 Cape Coral—and my daughter had logged in to our top Villa account since we were told after everything was paid in full we could find information there as far as access, over a month ago... En route from the airport my daughter was trying to find access info to the house...not there. We arrive with Publix (400.00+ worth of groceries for our 9 day stay)....we were locked out. I called the property mgmt company, who’s sign was in the yard—no answer, I tried to call Top Villa (TV)—no answer, held for 15 minutes, tried to chat...still no representative available!! Finally I get someone at TV only to be told to contact the Mgmt company which is where I called first. I told them I called them 30 minutes ago and TV said I should’ve received an infopack...never received it. Meanwhile Publix has left, ice cream and groceries are having to be loaded where we can in our SUV. My 17 year old son says maybe the patio door in the back is unlocked—thank God he walked out of the front door. Here’s where it gets comical, but not really—Mgmt company lady calls and I tell her we were walking inside the house because the back door was open and she gets an ATTITUDE with me that we’re inside the house!! She ask me to inspect the property for anything missing or damaged (AS IF I WOULD KNOW!!) Oh the info pack came around that time. SECOND—the pool heater didn’t work the first 2 days we were there, there was no TV in the one of the bedrooms (the nice bedroom upstairs—one with the bar). There were 5 of us, the teens had to shower at scheduled times because hot water would only work for two people at a time. The main TV service kept being kicked off internet (I have pictures of morning show) all throughout the day. The master bedroom downstairs has a white case on it—you couldn’t watch this tv because an error kept saying “tv overheating” AFTER ONE HOUR!!. We had to call maintenance the first day because the water in shower was not draining. We were told leave drain cover off because it’s too small—I hope I can upload pic to show you this nasty hole we had to balance over to not stand in puddle of cold water. THIRD—the music system instructions were non-existent, we all tried to connect to Sonos system (which we have in our home) a day of trying to figure this out we call and the “Mgmt company lady” says old download the old sonos app not new one—of course this didn’t work either. My son figured out in Day 3, that maybe since there are two choices for wifi maybe we the sonos system is on the other one. It worked so I sent the Mgmt company a pic of instructions and told her how she needs to update them. No thank you I will...NOTHING! Understand this was several THOUSAND DOLLARS, the house is pretty but it desperately needs the wifi upgraded, water heater replaced, updated tvs, and a property manager who cares. The last night she sent a request for a picture of meter after 9 pm to calculate any overages!! The rules say wash all the dishes, wash all towels except the ones you use the morning you leave!!! Unbelievable that a property would want you to do this on your last day of vacation!!
1 year ago
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