My family and I was on vacation in Orlando this weekend. We booked our home through top villas, BIG MISTAKE. They did send me my information package. I couldn't get in touch with anyone. Finally I got in touch with someone by email. It seems to me the same way I paid you my money is the same way you should handle my issues.1st we couldn't get into the gate at Champion gates, the guard said we wasn't on the list, and he could only let us in. When we leave we couldn't get back in. GUESS WHAT? after our trip to Valcano Bay we couldn't get back in. Our name still wasn't added at the guard gate. Next I called top villas again and I spoke someone else (while I was at the guard gate and she was very impatient with me and guard as well. They had the wrong name on the list at the guard list and proceeded to argue with the guard and me about it. Then the house was nasty, the kitchen cabinet was dusty and it looked like someone took a greasy rag and wipe the cabinet. It looked horrible. The base boards around the entire house was dusty. There was bed bugs in the top middle room my 13 year old granddaughter got bite. As time went on I found out that I booked through Top Villa and Magical Vacation was the property management. So whenever I called top villas they said I had to speak with Magical Vacation or Magical vacation say I had to talk with Top villas. everytime I called top villas I either I got no answer or the person would try to diverted my issues. This house ac unit filters were so black dirty. The house had a smokey smell. Carpets were dirty, furniture was dirty with stains. Walls were nasty. Top Villas is a fraud when i continued calling them to get some of my money back. They deactivated my page. I did a password reset and it didn't recognize my email!!! This is the same email I used to book this house!!! THANK YOU FOR MAKING MY FAMILY VACATION stay A NIGHTMARE!!!! I PRAY Top Villas GET EVERYTHING they have coming to them x100,000,000!! The house address is 9041 Hazard Street Davenport FL. 33896 And the neighbors had issues that didn't get taken care of.