I first want to say “Thank You” for inquiring about my experience and feedback regarding my recent stay with The Top Villas. I will start by saying that my family and I enjoy disconnecting from our busy schedules spending time together cooking, swimming, playing board games, etc. Historically, we have had a great experience with The Top Villas given their integrity, dependability, and customer service. As a repeat customer with The Top Villas, I never worried about their service, or our expectations not being met.
However, after our recent stay with The Top Villas July 12 – 17, 2021 I want to share our experience and to make others aware to Avoid using The Top Villas for future vacation rentals. In brief, we had a reservation with The Top Villas that costs ($4700.00) for our stay. We PAID IN Full along with our required $500.00 deposit for incidentals. (Note: Reunion Resort is Amazing!!! I would recommend Reunion Resort to anyone just not using The Top Villas). On Monday July 12, 2021, I called The Top Villas to inquire about an early check-in. The owner of the property answered the phone and seemed surprised that I had a reservation at that property for the week. She was genuinely nice and said she would call me back once she spoke with a representative from The Top Villas. (Note: I have no issues with the owner of the property as this was not their fault). Next, I called The Top Villas and spoke with a representative who said they would check to see what was going on as she did not know why the owner would alarm me that I did not have a reservation for the week. Please keep in mind my husband and I arrived in Orlando two days prior and were checking out of our hotel with plans of checking into our rental home for the remainder of the week.
We drove over to the resort home to see what was going on. When we arrived, we noted a personal vehicle and two internet / cable service vans in the drive-way. Approximately 90 -minutes later a male representative called me back from The Top Villas to inform me that the rental home was Not Available due to “Maintenance” and that I provided me with the option to check into another rental property in the area. Note: during the 90-minute wait period we did research of our own and multiple other customers posted reviews about their recent experience with The Top Villas. The experience that these customers outlined was verbatim of what we were experiencing at the moment. We were not only disappointed with the integrity of The Top Villas but were more concerned as we had family who were in route, and we had no place for them to stay. The representative from The Top Villas offered us three options. One of the three options was not truly an option as the property required a 48-hour notice to check-in, the second was not comparable to what we were contracted for with our rental, and the third was more than $2,300.00 in addition to what we paid. Ultimately, we only had one choice and had to pay the additional $2,300.00 on the spot. In conclusion, I suspect the home was double-booked and we had to pivot and find other accommodations on the fly.
As you know Orlando is a busy tourist location and it can be difficult to pivot and find hotel accommodations for a party of 10 people in one home where you feel comfortable, safe, and the luxury of feeling like being on vacation. I am sorry to write this review but because of the recent experience I would Not recommend The Top Villas to anyone, nor will I use The Top Villas for future reference unless they regain the trust of me and my family. We remain disappointed in our experience and will not use The Top Villas in the future unless this issue is rectified.