Anonymous
We rented a ten bedroom home in reunion resort from top villas. Of course, everything was paid up front. As soon as we arrived we realized some things were wrong and the third floor was unusable we called. The worker told us there was mold and the carpets were wet on the third floor. The smell also was in the bedroom on the second floor through the vent. The worker explained that this had been an ongoing problem and was never fixed. Being unable to use the third floor we requested a refund of one third. Hah, we were offered a measley $836.00. Considering we paid over $20,000.00 not even close. Having 22 people it wasn’t like we could turn around and leave. Nor were we offered any other house. I would never ever use top villas again. I certainly hope this will prevent this happening to anyone else. I would like to thank Top Villas for turning a family vacation into an absolute nightmare where many of us had medical issues due to the mold.
7 months ago
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Top Villas has a 3.74 average rating from 237 reviews

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