Horrible experience with booking with top villas this year. We rented a 10 bedroom house for over 12k and paid for pool heat. When we arrived the pool heat wasn’t working and we call property management (Jeeves). The kid on the phone was very rude and said it was after hours and they may have someone out tomorrow. Also, the outdoor fireplace and fire pit were not working either. Jeeves sent a guy out that spoke no English and had no clue how to turn them on. After calling top villas repeatedly, every single person there told me “leave it me and I’ll make sure to get it fixed”. I never received one call from top villas giving me an update as if they definitely didn’t CARE about the customer, only our money that was paid up front. Almost the same experience twice in one year. I’m done with topvillas and renters beware of these heartless greedy companies likes top villas and Jeeves rental management. Thanks for ruining our vacation!
5 months ago
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Top Villas has a 3.74 average rating from 237 reviews

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