We stayed at reunion resort for 10 nights and it was our first time visiting Orlando and not staying on Disney property in a Disney hotel. After this experience I do not know if I ever would choose to stay off Disney property again. To be honest and fair Reunion Resort was beautiful and great value and much cheaper than staying at a Disney hotel, while still having all the luxuries. However Top Villas are an absolute nightmare and disgrace. I would strongly recommend staying well away from booking through this company. They are unprofessional, unhelpful and just all round terrible. Once they get your money they are done with you and are unwilling to help you. I booked through Top Villas two weeks before my holiday and found a lovely villa in a different resort, Windsor Hills resort I had made the payment and received all the confirmation emails. I then tried to contact Top Villas to find out the address so I could book a transfer from the airport with them. Upon my fith or sixth phone call I was told someone would call me back and let me know. This was now two days before we were due to depart and the lady I was dealing with from Top villas told me there had been an issue with my booking (that I had made well over a week ago) but she would look in to it and call me to let me know. To my absolute shock I woke up the next day to an email from her saying that unfortunately the villa was now unavailable and to let her know how to refund my money and that's it. I couldn't believe it I was due to arrive in Orlando the next day and now had no where to sleep, virtually homeless and that was her response. She didn't try and help me find somewhere else to stay or offer an explanation nothing. I then called up Top Villas and conveniently this lady was on lunch and unavailable. The lady I was now speaking to was stunned at the service I had received and was very apologetic and acknowledged this was unacceptable. She continued to help me find somewhere else to stay, which ended up being Reunion Resort. To speed this review up as I really could go in to every detail of everything that went wrong but I won't. The transfers we booked through Top Villas turned out to be an absolute disaster as we weren't told anything about where to go and where the driver would be waiting and had no contact number, this meant we were standing around at arrivals for two hours. Neither I nor the driver were very happy. I should have known this was just going to be the start of what was to come. We also had issues at customs as we were not given the address of where we were staying so the very strict U.S customs were not happy to let us through which meant they grilled us for almost an hour before letting us go through. Once we arrived there was no welcome folder or anything with information about the condo, emergency contact numbers, what to do if something wasn't working, rubbish day absolutely nothing. Of course we did have problems and didn't know what to do or who to call, when we tried calling Top Villas the common theme of reaching their overflow centre who actually couldn't help you but just take a message and arrange for someone to call you back. So with the hot water not working they assigned the call back as urgent. My idea of urgent must have been completely different as two days went by and I hadn't received any contact. This was a very common theme. We had issues with the TV and certain channels not working which was very frustrating, we also encountered issues with the water park tickets we were told about and left very embarrassed. When you go in holiday and a holiday that costs so much money, you do not expect to have to deal with all this stress and headache. One of the fundamental reasons we chose Top Villas was because we thought because they were high end it would be less headache and easier to deal with. How wrong we were. Lastly we had an appointment with a few members of staff from Reunion Resort wedding team as we were going to be getting married there. When we told them some of the experiences we had experienced, they asked who we had booked through and the response we got was amazing but not very surprising; all the Reunion staff basically just said they were not surprised they get these type of complaints often and this was a common occurrence and if we could help it never book through Top Villas again because they are terrible. So in conclusion would I stay at reunion again most definitely in fact we will probably be revisiting there very soon. Would I stay at this same condo again, I certainly would on ONE CONDITION it was no longer managed by Top Villas. Overall we loved the condo, but after this experience I would never use Top Villas ever again and will be telling all my friends, family and staff to never use them either. They ruined my holiday and don't let them ruin yours too.