Awful awful experience with TopVillas. I have only left one negative review in my life before this one but my experience with TopVillas was so bad that I felt like I had to leave a review. First, I booked a villa myself. I received an email asking me to verify my identity by sending pictures of my license and my credit card (with everything but the last 4 blocked). After I sent those pictures via email I received another email asking me to send a picture of a physical letter sent to my address. I had recently moved so I did not have a letter. I asked if I could verify another way and was told that I could not. They then cancelled my reservation. The next day I received a letter in the mail so I rebooked the villa and sent in all of the photos including the letter. To my surprise I got an email saying my reservation was cancelled. I called up to ask why and they said that I had been blacklisted from the site!! I then asked my wife to book a villa. She booked it and sent in all of the information they asked for. We received confirmation that the booking was confirmed. The following day she received an email saying that the dates she had reserved were unavailable and the booking was cancelled!! They offered us other sites that were hundreds of dollars more expensive! What kind of unprofessional site is this??? We are still waiting to be refunded our money. Do yourself a massive favor and stay far away from this site.